Wednesday 12 May 2021

Mimicking In-Branch Banking Engagements with Digital Banking: Putting Customer Service and Account Holders First

Customer service encompasses every facet that an FI needs to support of the account holder’s journey, through every interaction, wherever, and however they transact. Simply focusing…

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Thursday 6 May 2021

Ask the Experts: Process Automation, ECM and EIM Software Solutions for Banks and Credit Unions

Cameron Marks, Director of Product Management, discusses workflow automation, data acquisition, and streamlining processes. Although each financial institution is at a different stage of their…

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Tuesday 27 April 2021

Part 2 of 3: Through the Eyes of the Developer: Building an Effective UI/UX Strategy for your Banking and Payment Solutions

When building a UI/UX strategy, keeping the end goal in mind is paramount: Create an enjoyable, memorable experience for your end users. Yet, a great…

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Monday 19 April 2021

Neobanks are Gaining Consumer Trust in the US with Digital Banking Offerings as Unique as their Account Holders

After the financial crisis of 2008, many in the banking industry thought that customers would move from the big banks to their smaller competitors, many…

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Tuesday 13 April 2021

Ask the Experts: Key Topics Shaping the Digital Banking Landscape

We recently sat down with Aditya Chilukuri, VP Product Management, to talk about key topics shaping the digital banking landscape. With more than 20 years of…

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Wednesday 31 March 2021

Bridging the Banking Gap: Strong Partnerships Lay the Foundation for Long-Term Success

It’s no secret banks and credit unions must find new ways to acquire and more importantly, retain their customers and members by adopting modern, innovative…

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Monday 8 March 2021

Part 1 of 3: Through the Eyes of the Developer: The Importance of UI / UX and Your Digital Banking Platform

Why a Prudent UI/UX Strategy is Key

Bank tellers have existed since the dawn of banks and credit unions, to perform transactions but also to…

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Monday 22 February 2021

Leveraging Predictive Analytics to Drive Banking Engagements and Trust with Customers and Members, and Identify New Opportunities for Products and Services

With automation, artificial intelligence (AI), and machine learning (ML) capabilities, banks and credit unions have an opportunity to leverage data for practical, strategic decision making…

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Thursday 4 February 2021

Digital Banking Security: Ensuring a Secure User Journey for Online, Mobile and Digital Banking in the Wake of COVID-19

It shouldn’t come as a big surprise that fraudsters have noticed we manage more of our daily lives electronically. This poses a massive threat to…

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