Wednesday 4 April 2018

2018 Reg CC Change Alert: Are You RDC Ready?

A new bundle of Reg CC changes on July 1, 2018 will, among other things, affect FIs’ responsibility for checks accepted by remote deposit capture…

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Friday 30 March 2018

Know Your Digital Customer

Know Your Customer (KYC) rules protect your financial institution from fraudulent and illegal activities—and you’re required to comply. But in the digital world, where you…

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Tuesday 27 March 2018

Banking Services vs. Banking Benefits

The Difference Makes a Big Difference for Your Customers

Shifting my primary point of view from a banking product's features, to the benefits it gives…

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Friday 9 March 2018

Industry Insights: On the Horns of 4 Dilemmas

If it sounds painful, there’s a reason for that

More than four dilemmas face today’s banks and credit unions, of course. And they all have…

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Wednesday 14 February 2018

Consumers Need Branches, and Branches Need Advanced Technology to Stay Affordable

Alogent closely follows shifts in bank and credit union branching, especially declining branch transaction volumes, increasing staffing costs, and the resulting need for ever-greater efficiency…

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Thursday 8 February 2018

Industry Insights: Let’s Get Busy This Year

2018 Could See Big Shifts in Consumer Expectations

Nobody can be sure what will happen in banking in a volatile economic climate like this 2018…

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Thursday 1 February 2018

Notes From the Field: Content Management Systems Are More Than Fancy File Cabinets

Most financial institutions have some sort of Enterprise Content Management (ECM) system. How is yours working for you? Is it the first place you look…

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Wednesday 10 January 2018

Industry Insights: 2018—Leaping Forward, or Playing Catch-Up?

It’s January, and the banking industry voices are singing the song of 2018. A fine song it is, full of breakneck technology development and the…

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Tuesday 19 December 2017

Industry Insights: Trust vs. Convenience

Who Do You Trust?

While consumer trust in financial institutions remains low, financial institutions scurry to provide more and more convenient self-services—which require several layers…

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