Alogent Privacy Policy

Last modified: October 13th, 2017

Alogent is committed to protecting the privacy of our customers. This privacy policy applies to www.alogent.com, email communications, and any other services owned and operated by Alogent. This privacy policy describes how Alogent collects and uses the personal information you provide on our web site, www.alogent.com, and our related services. It also describes the choices available to you regarding our use of your personal information and how you can access and update this information.

Use of Personal Information

We will explicitly ask you when we need information that personally identifies you or allows us to contact you ("Personal Information" or "Personal Data"). Generally, Personal Information is requested when you register for a newsletter, when you request a particular service or information from us, when you purchase a product, or when you fill out a survey. When possible, we will give you a chance to make sure that your Personal Information is correct and up to date. We use personal information to communicate directly in the course of business or to deliver requested email products. We do not share this information with anyone else.

Email Policy

We send email newsletters and commercial messages to readers who have voluntarily opted to receive the products and provided their email address. Each email we send includes an "opt-out" link readers can use to remove themselves from the distribution list. We do not share this information with other companies.

Third-Party Partners

We have important business relationships with certain third-party service partners ("Service Partners"). These Service Partners allow us to offer you a broader array of services than we could provide on our own and assist us in the operation of our site. We and our Service Partners use your Personal Information to operate the site and services that we offer, and to inform you of new features, services, and products available to you. Alogent is not responsible for the privacy policies of websites to which it may link.

Children's Privacy

Alogent does not knowingly collect, maintain, or use Personal Information from children under 13 years of age, and no portion of this website directly solicits children under the age of 13. If you learn that your child has provided us with Personal Information without your consent, you may alert us at privacy@alogent.com. We will take steps to delete it if we learn we have collected it.

Terms for Disclosing Personal Information

We may disclose Personal Information if required to do so by law or in the good-faith belief that such action is necessary to (a) conform to the edicts of the law or comply with legal process served on us or our affiliates; (b) protect and defend our rights or property, or those of our users; or (c) act as immediately necessary in order to protect the personal safety of our users or the public.

Reporting Violations

If at any time you believe that we have violated these policies, please notify us by email at privacy@alogent.com and we will use all commercially reasonable efforts to promptly investigate and remedy the problem.

Use of Cookies

This site may use cookies for various functions on the site including traffic measurement and targeting of banner advertising. Cookies are small bits of data that are stored within your own computer and are readable by websites you visit.

European Personal Data 

Alogent does not directly collect or process Personal Data of residents from the European Union and European Economic Area member countries  (collectively, "European Personal Data"). Alogent only receives European Personal Data when provided confidential commercial information by our customers.  From time to time, this data is provided to Alogent for assistance with software installation or software support with our banking customers.  We do not share any of the confidential commercial data, including European Personal Data, with any third party or provide access to any third party.

When confidential commercial information, including European Personal Data, is received by Alogent, the data is an electronic copy of the original data set. We do not maintain or update the content of the data received.  Alogent temporarily uses this data in a controlled environment for supporting our banking customers and/or performing software updates.  The data is not used by Alogent to make any decisions upon an individual such as credit, finance, accounting, or benefits, nor is this data used to perform any type of transaction processing. Therefore, any data access or modifications should be requested through the original party and data controller who collected and maintains the original and active copy of the data.

Whenever Alogent receives European Personal Data from one of its customers, Alogent uses this data only as instructed by the customer. Alogent provides appropriate technical and organizational measures to protect the data from unlawful destruction, loss, alteration, unauthorized disclosure or access. Furthermore, Alogent remains aware of its onward transfer obligations and/or restrictions. Lastly, taking into account the nature of the data, Alogent assists its customers in responding to individuals exercising their data privacy rights.     

EU-U.S. Privacy Shield Framework

Alogent complies with the EU - U.S. Privacy Shield Framework as set forth by the US Department of Commerce (the "Framework") in regards to the collection, use, and retention of European Personal Data. Alogent has self-certified that it adheres to the Framework Principles of notice, choice, accountability for onward transfer, security, data integrity and purpose limitation, access, and enforcement. To learn more about the Framework and view our certification, please visit www.privacyshield.gov/list. While Alogent does not directly collect or maintain European Personal Data, Alogent is committed to protecting any European Personal Data according to the Principles of the Privacy Shield Framework. As such, if there is any conflict between this privacy policy and the Privacy Shield Principles, the Privacy Shield Principles shall supersede the Alogent privacy policy.

If you have an unresolved concern related to your European Personal Data that we were unable to first address through direct contact, we have selected the International Centre for Dispute Resolution/American Arbitration Association to serve as our independent dispute resolution body for the Framework. As such, please contact, free of charge, the ICDR/AAA website at: http://go.adr.org/privacyshield.html to submit a complaint.

We are also subject to the investigatory and enforcement powers of the Federal Trade Commission with respect to the Framework. We may be required to disclose European Personal Data in response to lawful requests by public authorities, including to meet national security or law enforcement requirements.

For individuals residing in a EU member country, there are certain conditions, fully described on the Privacy Shield website (https://www.privacyshield.gov/article?id=How-to-Submit-a-Complaint), under which you may invoke binding arbitration when other dispute resolution procedures have been exhausted for unresolved privacy or data use disputes.  

 

Contact Alogent

Attn: Compliance

350 Technology Parkway

Peachtree Corners, GA 30092

privacy@alogent.com