Thursday 8 February 2018

Industry Insights: Let’s Get Busy This Year

2018 Could See Big Shifts in Consumer Expectations

Nobody can be sure what will happen in banking in a volatile economic climate like this 2018…

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Thursday 1 February 2018

Notes From the Field: Content Management Systems Are More Than Fancy File Cabinets

Most financial institutions have some sort of Enterprise Content Management (ECM) system. How is yours working for you? Is it the first place you look…

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Wednesday 10 January 2018

Industry Insights: 2018—Leaping Forward, or Playing Catch-Up?

It’s January, and the banking industry voices are singing the song of 2018. A fine song it is, full of breakneck technology development and the…

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Tuesday 19 December 2017

Industry Insights: Trust vs. Convenience

Who Do You Trust?

While consumer trust in financial institutions remains low, financial institutions scurry to provide more and more convenient self-services—which require several layers…

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Monday 18 December 2017

A Fresh Look at Front Counter Check Capture

Originally posted at on December 11, 2017

Among the shiny technologies being dangled at credit unions—and the many varieties of fraud risks—is there a…

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Tuesday 5 December 2017

Industry Insights: Demographics & Disruptors

The end of each year always yields new research and analysis—to say nothing of speculation—for banks and credit unions to use in next year’s planning.…

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Monday 20 November 2017

Industry Insights: The More Things Change…

According to McKinsey&Co, “A second wave of automation in banking will increase capacity and free employees to focus on higher-value projects. To capture the…

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Thursday 9 November 2017

Millennials on Both Sides of the FI’s Transactions.

You put dye in water to see where it flows. At first, you see concentrated color and movement. Over time, the dye disperses and is…

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Monday 30 October 2017

Industry Insights: Your Branch on Fintech

This Is Your Branch.
This Is the World of Fintech.
This Is Your Branch On Fintech.
Get Used To It.

The days of branch transformation…

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