Wednesday 21 June 2017

Industry Insights: Automated Tellers—the Next Wave

Banks and credit unions revitalize a traditional channel

ATMs were the original banking self-service—a channel now booming with new technologies. They gave customers their first…

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Wednesday 7 June 2017

Industry Insights: What to Know About Mobile Banking Now

Ideas to get on your planning horizon for this popular self-service channel

Mobile banking is growing rapidly. As many as 54% of all smartphone owners…

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Wednesday 17 May 2017

Industry Insights: Finding the balance between high-tech and high-touch

It’s been a couple of decades since Bill Gates said, “Banking is necessary. Banks are not.”

Now that so many formerly branch-only transactions can be…

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Tuesday 2 May 2017

Industry Insights: Bots and Banks

Artificial Intelligence (AI) and its role in the banking industry

AI is booming, with total revenue expected to grow from $8 billion this year to…

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Wednesday 26 April 2017

Industry Insights: All Channels Matter, But It’s About the Experience

Engaging Consumers with True Omni-Channel Banking

Transactions continue to migrate from branches to digital channels. Gartner predicts that customers will manage as much as 85%…

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Monday 17 April 2017

Contemporary Technology Outside, Classic Service Inside

Financial institutions find new ways to reach consumers

Winds of change have blown through brick and mortar stores, restaurants…and financial institutions. In case you missed…

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Wednesday 12 April 2017

Industry Insights: Learning About Lending

Banks and credit unions use technology to wrangle loan portfolios

Lending portfolios are beginning to bulge. Potential new borrowers, especially the coming-of-age millennials, are ripe…

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