Enterprise Content & Information Management Tip Sheet: Best Practices for an Automated, Digital Workflow

Financial institutions are burdened with paper-heavy, manual processes that cause delays, errors, and compliance risks. AI and machine learning capabilities enhance enterprise content and information management (ECM / EIM) solutions by automating the processing of structured and unstructured documents. By focusing on four key principles, banks and credit unions save time and money, speed access to information, and differentiate themselves with enhanced account holder services that increase engagement and institutional loyalty.

  1. Digitized data makes information searchable and reportable
  2. Self-service features deliver a competitive advantage
  3. Workflow automation yields efficiency gains
  4. Document classifications enables faster access to data