Online & Mobile Banking: Putting the User in the Driver's Seat
Mobile and online connectivity is transforming how consumers bank and interact. With new digital entrants, banks and credit unions are looking to capabilities like NXT, a unified platform for online, digital and voice banking, to combine in-branch and self-service interactions in a device-agnostic approach. By making banking a flexible but consistent relationship, financial institutions become more customer-centric, pairing technology with the human element to allow account holders to engage when and how they want, as well as to grow institutional loyalty. As the financial technology race accelerates, traditional institutions are increasingly being forced to stay ahead or be quickly left behind.