Similar to identity theft, this type of fraud happens when an unauthorized individual gain access through online banking applications, capturing the account information to create and write bad checks.
An adverse action notice is a document sent to a loan applicant stating a bank’s rationale for denying a loan. It may also contain a counteroffer, such as a lesser amount or a request for an approved co-borrower.
The term “aging exceptions” refers to a group of critical exceptions that have not been resolved within a reasonable amount of time.
Altered check fraud occurs when a fraudster changes the amounts and Payee from a stolen check.
Audit and exam prep is a process that financial institutions go through in order to adequately prepare for upcoming audits and exams.
An authorized signer form is a document that allows an account holder to grant a range of clearance levels to individuals to perform certain functions within a bank account.

A document imaging technician ensures the timely and accurate scanning and indexing of paperwork into the organization’s document management software.

At banks and credit unions, loan administrators typically fill the role of document imaging technician. Duties for this role may vary from one financial institution to the next, depending on the bank or credit union’s approach to loan processing. While some financial institutions require a central location to perform all imaging, others allow the branches to scan in their own loan paperwork.

Document Imaging at Centralized Banks and Credit Unions

Due to the sheer volume of paper being processed from multiple branches, in a highly centralized banking system a document imaging technician likely focuses on several main areas:

  • Scanning documents
  • Working with compliance to ensure documents are shredded after quality control (QC) and retention measures have been taken
  • Retaining hard copies when necessary and properly archiving them

Document Imaging at Decentralized Banks and Credit Unions

At a bank or credit union with a decentralized system, the document imaging technician might have a wider range of tasks (since most of the scanning is being done by branch staff). In addition to the responsibilities mentioned above, others might include:

  • Performing QC tasks, such as checking for missing signatures or incomplete documents
  • Notating expiration dates, additional comments, and statuses
  • Preparing exception reports
  • Developing processes and procedures for document scanning and exception reporting
  • Implementing a core-integrated document management system, such as AccuAccount, makes decentralization more feasible and frees up the document imaging technician to focus on higher impact activities.

Resources for Document Imaging Technicians

Looking for more information to help you grow in your career as a document imaging technician? Be sure to check out our extensive resource library with free spreadsheets, whitepapers, videos and eBooks.

Browse our banking definitions page for more terminology.

Explore more resources

Remote Deposit Capture (RDC) eBook

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AccuAccount: Solution Overview Brochure

Track and manage every loan document in one system and streamline loan management from application through servicing with our core-integrated software platform. From loan application automation, to drag-and-drop document imaging, to document tracking, and five...
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