Consistency (and Flexibility!) Matters. Capitalize on what Customers Want, and Gain Loyalty and Adoption
Wendi A. Klein
, Vice President, Marketing & Communications
“Consistency is one of the most powerful usability principles: when things always behave the same, users don’t have to worry about what will happen.” –…
Many content and information management vendors are talking about, and embracing, automation. But what exactly do they mean by 'automation'? Generally, they’re referring to the…
