Digital overhaul requires rethinking credit union's entire approach
Originally published in Credit Union Journal on October 17, 2017
By W.B. King
As part of a three-year strategic plan to modernize delivery and service levels, Nutmeg State Financial Credit Union added a new core system and digital banking platform, which has increased mobile adoption rates significantly and doubled its remote deposit capture (RDC) channel intake.
“The greatest need was...to evolve and leverage the delivery of technology focused products and services,” said Nutmeg State CEO John Holt. The multi-tiered initiative includes a fully integrated teller capture platform with fraud prevention, mobile deposit and merchant capture solutions...
To ensure a smooth transition, the Rocky Hill, Conn.-based CU partnered with the [Peachtree Corners, Ga.-based] Alogent.