3 Red Flags Signal Inadequate Member Service

By Alissa Fry-Harris

Published July 15, 2015 on CUES Skybox Blog

What does back-office inefficiency have to do with attracting new members? Or retaining existing members? It’s a matter of priorities–time your employees spend on busywork can’t be spent on serving members. But in a world where every dollar is also in demand for mobile technology and community outreach programs, it can be difficult (or seem impossible) to prioritize process investments.

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