As the bank or credit union’s trust officer, you’re ultimately responsible for ensuring a friction-free customer experience. Trouble is, managing the many moving parts of…

Maintaining control over your documents may not seem like the plot from a Hollywood thriller. That being said, banks and credit unions often find themselves…

Whether you’re a bank or a credit union, it’s important to have solid tracking procedures in place for commercial loans. Unfortunately, the most well-thought-out tracking…

Mr. Wallace stopped by your Main Street branch this morning – just as he does every Friday morning. However, unlike most of Mr. Wallace’s visits…

Your employees are some of your financial institution’s biggest advocates. They’re not shy to tell family members, friends, and virtually anyone else about your institution’s…

“A bank’s CIP must include recordkeeping procedures.” ~Bank Secrecy Act Anti-Money Laundering Exam Manual Federal Financial Institutions Examination Council Since the passage of the USA…

I’d like to take a look at your public CRA file.”

You never know who will ask for a copy of your CRA (Community Reinvestment…

If you’re one of the 1,000+ bankers that has downloaded a free copy of TicklerTrax™, you’re probably looking to improve the efficiency of your exception…

Loan participations can present new opportunities for your bank and simultaneously…

Feeling stressed? Knowing that your institution has an ever-growing mountain of paper files just waiting to be scanned can certainly be overwhelming. But, with the…