It is no secret that user experience and member satisfaction go hand-in-hand. While many executives associate “member experience” with the digital banking channel, credit unions…

What once may have been used to attract account holders to physical branches may no longer be viable in the digital age. Banks and credit…

What would you do if your imaging provider “sunset” its current solution? It might not be pleasant to think about, but it does happen in…

Did you hear the news?! Alogent welcomed AccuSystems to the Alogent Family! AccuSystems is a leading provider of document imaging and exception management software for…

Here’s the Situation: Your bank would like to switch to a new document imaging vendor, but manually migrating years’ worth of loan files, customer…

The question remains what role the physical branch will have long-term and why some members still prefer in-person banking to the convenience of their homes…

Fraud attempts are down! But unfortunately, don’t start celebrating – the dollar value of payments fraud is significantly up, confirming it’s still one of the…