The Banking Buzz: AccuAccount

Good afternoon, everybody, and thank you for attending our Accu account webinar today. I'm Jen Mitchell. I'm the VP of sales here at Allegiant. Just a little background about me. I've actually been with the product accu account for almost twenty years now. And during that time, I did a lot of different things here, from support to implementation to training and then eventually into the sales side. I am going to be presenting our AccuAccount live life of the loan today. So you're gonna see a little bit about how that works from the beginning through the through the life of the loan. We are gonna do a q and a at the end, so please feel free to add your questions into the chat box, and we'll go ahead and we'll get those answered at the end. We don't have time for all the questions. I will follow-up with you, with you and and get you those questions answered. Alright. A little background about Alligent. Alligent offers a few different software, suites to help financial institutions with payment processing, digital banking, and process automation. Today, we service about five hundred and thirty plus customers. We offer roughly around a hundred and twenty five, integrations to different software and systems. And, we actually have a very nice mix, as you can see, of credit unions and banks. So our our technology goes it's focused only on financial institutions, but it really is a nice blend between the the two worlds there, between the credit union and banks. Okay. So, again, focusing just on the ACCU account, which is document management and exception tracking. And so what is AccuAccount? Well, I'm gonna I'm gonna just give you a little high level of what it does, and then we'll we'll jump into some additional slides and then a a full demo of the the system. But AccuAccount was built specifically for financial institutions to manage loan and credit documents way back in the day. So we actually worked with the local bank here in Pueblo, Colorado where I'm based. And what we did is is they came in and said, hey. We would like to be able to to digitize our files, turn these loan files and and collateral and customer files into, digitized so we can share it outside of just our one branch. So we did that. After we got done with the imaging pieces of it, they came back and said, you know, it should be nice if we had some integration to exception tracking. So we built the exception tracking directly into the software, and it integrates with the imaging. So as you gather images and put them into AccuAccount, it clears those exceptions automatically. So that's really where it evolved. Today, AccuAccount manages all credit, loan, deposit, and trust documents, and collateral documents. It also manages all the exception tracking for all of those pieces. AccuCount has several avenues on how to get information and data into the system. So we're we're gonna look at a very high level of of this, process today. But just to give you a a little more in-depth information here, we have a loan approval workflow that is built into AccuAccount. What that is is is that is a paperless loan application process. You can take that paper application, put that information directly into Accu account, and start pushing that application around and route it around the financial institution for approval. What's nice about this is, as you know, as as we all know, when you go through the loan approval process today, you know, the loan, file ends up on somebody's desk or somebody's on vacation or something along those lines. This keeps that process moving, and it's all paperless. That is what truly the loan approval workflow was built for. You can do specific workflows based off of a specific loan type. You also have the ability to start gathering those credit documents. So when you send it over to the credit analysts for approval or next time they want to do a loan with you, you'll already have their credit file started, and so you'll just need updated information. So that would that's what really that loan approval workflow looks like and why we have it. We do core integrations. So we've actually integrated to thirty plus course at this point. The nice part about the core integration is that this allows you to, really import any data that's important from your core, and it keeps our system up to date. That that updated information into Accu account helps not only with the what, documents you need to image for that loan, deposit, trust, collateral type, but it also will keep our exception tracking in sync. So you can have active loan tracking. You can have paid out loan tracking. You can have active deposit tracking, closed deposit tracking, whatever you need on that. So that core integration, it also keeps our balances up to date, which also can drive some exception tracking as well. We do esign and LOS interfaces. Those push those documents and data from those third party products into AccuCount automatically. It just keeps that manual process out of it. And today, so many financial institutions are using some type of esign for for loans or deposit accounts. This just it it just streamlines that process. It pushes them right in. There's no other work that needs to be done. You can go out and verify it's in there, but it's done for you. Imaging. We have a lot of different ways to image into Accu account, and we're just gonna touch on a few of them today. But, you know, we talk about imaging, and and there's still paper in financial institutions, and then there's automated, and all of those electronic documents that you get today. So we have a few different ways to image documents. We have you can still scan those, those paper documents through a desktop scanner or multifunction by scanner. You have the option to, print an email out into Accu account. You can virtually print it into Accu account. You have the ability to do drag and drop today. So you can take any of those electronic documents and drag and drop them right into Accu account, right into the document tab, along with, you know, being able to upload. If you just wanna go out to a a a specific area, maybe your process is as you start gathering those documents during the loan application process and, you put them into a shared drive or, you know, maybe you get an extra financial statement for somebody. You could put those out there, and it will allow you to actually go out to that upload folder and upload it directly from that. Drag and drop really has replaced that, but there is a way to do that still today. Our exception tracking, we have a lot of different ways to do exception tracking. We have our integration for the for the imaging, for the missing documents. We have expired and expiring exceptions. This allows you to really put true expiration dates on documents and then set what we call lead times or grace periods on your exception. So great example I always like to use, UCC. You know, the UCC doesn't expire for five years. You put the true expiration date on that UCC, but you wanna see it six months before. You set that lead time to be a hundred and eighty days, and a report is gonna actually come out and show you that UCC needs to be updated. You can go out there, update that date, or update your UCC, put that new one into the system, and then go ahead and update your date for another five years out. We manage policy exceptions. We manage, task exceptions and task groups. Task exception is a free formed way to put in an exception. So when you talk about a free formed exception, I'm talking about being able to go out there and say, hey. I'm missing a signature on the promissory note on page two, so somebody needs to reach out to John and and get that signature. Those types of tasks. You can also set those so that they're general. So maybe you wanna do a review on all of your credit, for all of your commercial customers, whatever that might be. You can absolutely set those up. With that exception tracking, we offer a ton of different reporting. We have our standard reports, which we have eleven standard exception reports. But then we have something called dynamic reporting, which allows you to build out and customize whatever you'd like to see. You can get data and or exceptions out of the system, and we are gonna look at that today. And then exceptions, not only, you know, are you looking to do that exception tracking, but you're also looking for a way to reach out to those customers, or members and get that information from them So you have the ability to actually send out a notice directly to them. You could do that via email, or you can also do that with a a paper notice letter requesting information from them. If you have some type of portal, if you send it out email, it allows you to put that link in there to to click back to your portal and drop those documents in. So another easy way, to streamline that process, getting that those documents and information from your from your customers. A few other, pieces of the software that I don't always get to show, but I at least like you to be aware that we have this this information out there in Accu account. You have the ability to email documents out of our software. It does use your email system, so your security is already built on it. You can absolutely do that. We have a participations module or a document share module. This allows you to share with downstream participating, financial institutions Or maybe if you use attorneys to do certain inform certain things or if you have a loan going to foreclosure, that's why it's participation slash document share. You have the ability to share those documents and downstream to those downstream participants via email or a secured FTP. We have a built in audit module. This allows you to go out there and build an audit, and it's like a little mini accu account that you can send to your examiners. You can send that via the mail drive. You can drop it out there in one of their secured FTP folders now, and they're able to launch and it looks just like Accu account. Everything you do in Accu account has a built in quality control. You can go in there and you can verify information is correct. You can clear things. You can, mark things as approved. You can reject. All of those types of quality control cases are in there. We do offer what we call flex fields. This is any other additional information you'd like to see within Accu account on the customer loans, collaterals, deposits, whatever that might be. We do have a related entities module, which allows you to tie your credits together. With that related entities module, it's also we have some reporting available. It allows you to add those into certain groups, take them out of groups. It's very, very nice for those who are looking for a way to manage related entities. Loans can be cross collateralized with an accu account. So when we talk about cross collateralization, when you when you link those together or cross them within the product, it actually will share the documents and share the exceptions. So you're only looking for those one time those exceptions one time. You're You're only having to place those documents into the software one time. And then we have a purge function. This allows you to set up what you would like purged out of the system. It is it does require somebody to go out there and verify that it is truly what you want to purge. There's a report that's pulled, and then somebody does have to click on the purge these and and the those documents, and customers and accounts can be purged at that point. Alright. So what we're gonna focus on today, we're gonna look from the loan application. We're gonna look at a customer page from that loan application process. I'm gonna really hope to show you how you can be successful to use AccuAccount for the life of a loan. We are going to also look at how easy it is to image into Accu account and some of the options that are available, the tracking, how that looks on the customer page, and then we're also going to, look at the reporting from an end user's perspective, but also from an admin perspective, how you can kinda move things around within that dynamic reporting. Alright. We're gonna jump on over now into the live presentation here. Alright. This is Accu account. This is what we call a customer page within Accu account. So what we've done is is, this would this would be like a brand new customer and application added to the system. So over here on the left hand side, this is the master credit file that ties back to Timmoo's boat services. And here's the application that we've started for, this particular commercial real estate at five two two South Road. So when you utilize AccuAccount for the loan application for the paperless loan application, there has to be somebody who inputs this information. Obviously, it's not gonna come from the core. But when you input that information, you wanna make sure that you're inputting all of this customer information so that when the core does import, it does match. So your customer name, customer number, tax ID. The core will actually override anything within Accu account, so just know that. But this customer type this commercial customer type drives what you're gonna see here, what's available to image for Timmy's boat services. You've kicked off this this, application for this commercial real estate. You can see you can input a lot of information. So you're taking that paper loan application, and you're really inputting that information to make it electronic. So who's the loan officer, application date, valuation dates, terms, all that information can be dropped right into here and then routed around to the different users who need to approve this, application. So here, you know, you we have it assigned as the lender is Alex. The, assigned analyst is just the credit manager. Jen is the, assigned approver, and then Jamie is the loan delegate. So all of those can do different things on this application as you wrap this around, the financial institution for What's nice is is you have the ability to actually start putting those documents in. Again, so as you route this and those documents show up in here, they're gonna have something to look at. So instead of passing that paper file around, you now have this electronic file. Alright. So once you have this loan and, approved and the customer all prepped and ready to go, you've done all the things that you need to do, now you're gonna see it a little bit different. You're going to actually see it look like this once you've done all of these these different steps. So, again, Timmy's boat services, Now we've really prepped this file. We've actually turned that application into a book to loan. This is what the customer page would look like now. Now how did I make that happen? Did a few different things. We have the barcode options. Cancel that. We have the barcode options. So, again, today, you can still utilize what we call our cover sheets to barcode a file. So what that means is that you would place this barcode here, Timmy's boat services, in front of that whole stack of his customer documents, loan documents, collateral documents, you would just put this in front, and we would know where the documents behind it needed to go. You would also with this option here for that multifunction device scanner, you would also use document cover sheets for each of the documents. So, again, you would have Timmy's boat services and then an OFAC and then the the the document right behind that. And then you might have a tax return, barcode, and so on, financials, and so so on and so forth. They need to have the loan documents and collateral. Dropping that into that multifunction device scanner is going to place them right where they need to go within Accu account on to me both on to me's boat services page. The next option are just those single documents with the barcode. So this might be utilized a little bit more at your desktop scanner. You drive out to Timmy's boat services page. Let's say that he sent you the borrowing resolution after the fact. You went ahead to put a barcode on it or somebody at the branch put a barcode on it, dropped it into the scanner, and this barcode going right to that customer page, utilizing this barcode tells us it's a borrowing resolution, and it would go ahead and scan that document right to that document tab. Now the third option for the barcodes and and still utilizing paper is this barcode here. This is a third party barcode. This is actually a LaserPro barcode. You can absolutely utilize this here, and, we then you don't have to use those cover sheets. We can read this barcode, and then we know that it needs to go to to the commercial the, promissory note or whatever document tab it needs to go to based off of this barcode. And then we also have the option of not utilizing barcode, so I'm gonna give you a few of those, options. First of all, we can do what we call AccuPrint. And if you go to print the document, there would now be an option to AccuPrint this. And when you click on the print, it will launch a little window where you can actually pick the customer that you wanna send it to, the document tab you wanna send it to, and then any comments you might want to add to that, document. So that's one way. We'll just click out of this. Maybe okay. There we go. And then the other option that we have available today, which is pretty cool, is this, our AccuImage. This is really a way for you to do a lot of batch scanning really fast. You can drop those those two hundred page documents into a multifunction device scanner, send it over to a group, so more of a decentralized process, drop it in, name it, send it on over in a a large PDF. That PDF gets, put into our Accu image, again, eliminating that barcode process. But now that person with the expertise or that back office can now come through here, and they can, pick which documents, and then they can name those documents as they need to. As they start to do that and they click save at the end, it'll drop those into Timmy's build services where they need to go. Alright. So back on this, customer page again. So we we went ahead and we prepped that file. We got everything ready. We scanned. We did all of those things, did a drag and drop, whatever it might be, and this is what what you end up with here. And when we look at this, you can see those red dots are now green. So those that means that the images are there. And now if we click on the exceptions, we actually will have a true listing of what is an exception, for Timmy's bulk services. Now on the documents tab here, a few things that I wanna point out. If you wanna view a document, it is really just as easy as clicking on this document. It pulls up that image. Again, if if you did utilize the barcodes, it drops those barcodes out. You'll never see those lead, barcode pages, only the documents that scan behind it. That's one way of viewing documents. You could view as many of these at one time as you want. We also have what we call our document thumbnail view, which is available. This is just a a little easier on the eye. Might be easier for somebody to identify what documents are out there based off of that first page. They can go through there and view documents just as you would. You can even look for a specific document if you would like. So if you type in credit, pull up the credit report and the the two different credit reports that are available. K. Back on the list view, when we talk about these structures and we look at this customer page, I do want you to know that these are actually customized by you and determined by you. It's all gonna be driven off of codes from your core. So every time we see a specific code, we're gonna code it as a customer type of a commercial. It's gonna drive what you see here, and then you can even customize it down to have some if you'd like to have some, multi documents, you can absolutely do that. There's even a doc scheduler that you could put onto these where it'll automatically build out kinda like this financial statement here. It automatically puts a new document tab out there for you. Along with what you see here, again, this is the loan. We also have the deposits. So if I click on my deposits, you'll see I have a CD, and then the trust tab as well. So you can put all of these so that they have a shared credit file within Accu account if you would like. Some of our financial institutions will put their trust in with all of them. Some of them will have a separate system for their trust. Alright. Let's look at these exceptions a little bit more now. As we looked at these documents, again, as we started gathering documents and putting them into the system, it started clearing exceptions for us. So our exception list is really now down to a true reporting reportable exception list. So if I look at this here, I have an expiring certificate of outstanding. So it has a date in the future. That's why it's yellow. I have a missing financial statement, and then I have a missing tax return. I talked about those those task exceptions. I have this missing page three of loan agreement, initials on page three of a promissory note. So those are those task exceptions that can be customized and built out there, free formed so you can add whatever information. You can assign those to individuals or groups of people as well. K? But on the document side, the one last thing that I really didn't talk about and I wanna make sure that I do is, on the drag and drop feature, We looked at that financial statement. It had an exception. Now I'm gonna take I got that financial, that financial statement via email. I'm gonna take and then drag and drop that document right in. Now it's turned it from a red to a green. And now if I click on my exceptions, my financial exception is gone. So that's as easy as it is. I just wanted to show proof of concept. It really does work. Alright. So when we talk about the the exceptions on the page, again, everything there's nobody's gonna go into each individual customer and look for their exceptions. So easy ways to get that information. First of all, we have our reports, which are available. These are emailed reports. These are scheduled. You can determine the schedule. If you have somebody who wants theirs every Monday morning, set them up one time. Done. If you want somebody who wants them every another Thursday, you can do that at four o'clock. So you schedule them and send them out whenever you would like. That's the one report that they're probably going to work. They can actually click on these links and work these exceptions, call the customer, make notes. The notes will actually flow back onto the exception report form for the next week. And then we have our dynamic reports. And dynamic reports are really an easy way for you to be able to, build out and see whatever you would like out of the system. So I'm just gonna use my exception by officer report here. But you can see you can pick which fields you want. You can put those into any order that you would like, and then you can even come in here and group them. So you can, group these reports, and then these reports can absolutely be shared as well. They can save the results. They can act if you wanna give them the ability, they could even have the ability to build their own reports. They can actually take one that you've built, download it, and and make their own changes to it. So very easy way for you to get any type of data or exception report out of the system that you would like. And then the last request for those that obviously, you're working exceptions. You're trying to get the customer or, somebody to get you some information. The last piece would be to be able to do your notice generations here. Again, you can tie exceptions back to any notice type that you would like. There is a way to generate it these out by an officer or by a branch. But when the notice goes out, you'll see this is actually what a notice letter would look like. So you could tie those to, an email. You can print these and send them on your letterhead, however you would like to send that information out. Alright. So I give you a very, very high level of Accu account. We are now gonna go back over to our slides here. So a little bit about, on the on the baker's buzz here. These these are new. We're gonna try and start these back up again. With that, today, we really gave you a high level of the, of what is available to, to for the life of the loan. Sorry. And we have two more coming up that I will be sending to you. Actually, I'm gonna put them in the chat, and then I'm also going to send them when I send you the information from this. K. So they're good. They we're gonna focus one on imaging and one on tracking. So that will actually show you, right, how the system works a little bit more in-depth than what you saw today. We can do a trial site for you. So if you'd like to see how this is gonna work for you, we absolutely can do that. We actually have a a nice little trial site built out there that you can utilize and and build out and customize however you'd like. We can do a one on one presentation for you, obviously, really customizing it down to your needs and what you would like to see in the in the product and ask questions. And then we can always get you just pricing if you're interested to kinda see if this is something that might fit in your to your budget for this year. We can absolutely do that. Alright. One more thing that I am gonna post into the chat. We are offering a roadshow, in Philadelphia coming up on the ninth of May, and it's free. So I'm gonna post that as well into the chat, so you're more than welcome to go out there and sign up for it. It can be for, existing customers. It can be for prospects, whomever or if you just wanna come and see all the products or just meet us and you're more than welcome to and have some lunch, we would we would love to have you. Alright. We are gonna go ahead, and we are now gonna start on our questions here. Alright. So let's see. So if you have any questions, again, type them in the chat. We do have a few. Does your system handle other documents at the bank? So that's an interesting question. We do actually handle, we have a couple products that handle all the imaging throughout all of the different departments. So ACCU account really focuses again on the customer, loan, deposit, trust accounts, collaterals, but we have other products that do other things, throughout the financial institution. So accounts payable, HR, any of those other departments, we do have a a solution for that as well. How often does the data update from the core? That's a great question. I don't know if I mentioned it on our slide. It is a nightly import from the core. So, you know, obviously, you you input your new new customers, loans, collaterals into the core. We get that data overnight, and then the next morning you come in and it's like a brand new customer page with an Accu account that you can start putting information into. If you are using esign or LOS interfaces, those will actually be in there with that new customer and an account the next day. Here's a great question. Can I customize my documents? Yes. So what we do is is during the implementation, we start with a template. And then that template, you can make changes to it, and then we'll build that out because we know not everybody has the exact same layout. But those templates are pretty good. I mean, most most implementations have been able to utilize that and just move things around or rename here and there. Alright. And I'll take one more question. Can I use my current scanner? Depending on what kind of scanner, if it's a multifunction, absolutely. As far as desktop scanners, for the most part, yes, as long as they're TWAIN compliant. But if you have more questions or additional questions, maybe you have a specific scanner you're talking about, please feel free to reach out, and I will I will get the find out and make sure that we can utilize that scanner. I can also send you a list of scanners if you if you need that. So, I do know who asked that question, so I can absolutely do that. Alright. If there's any additional, questions that come up from today's webinar, please feel free to reach out to us. We are going to be sending out this information, this this, recording to each of you that that did attend today. We're also going to get your swag information out to you for those that qualify or swag bags out to you that do that qualify. And then, again, I'll get to the two other webinars, so please feel free to sign up for those and also the roadshow information. We'd love to have you there. I wanna thank you all for your time today, and I I hope you have a wonderful rest of your day.