Back-Office Automation: Adapt Today for Tomorrow’s Successes

This article was originally published on CUManagement.com. Jason Schwabline, Alogent's Chief Strategy Officer, talks about the importance of a modernized back office to ensure sustainable, scalable success. Read the original article here.

The back-office is an integral part of any credit union that takes care of essential business functions. But it's often the least visible, most overlooked area when innovation projects are proposed. 

In today’s fast-paced, competitive environment, credit unions cannot afford to fall behind. Those who have introduced automation in their back-office are realizing the long-term benefits of streamlined operations, reduced costs, and improved member experiences. 
In this article, we’ll explore the advantages of back-office modernization and how it can save time and resources.

Eliminating Manual Processing & Overhead
Legacy image processing systems vary by institution, but often require specialized IT teams for upkeep. Credit unions using such solutions must also consider the potential manual tasks that may be associated with these processes, like processing checks by hand and investigating discrepancies – all of which can amount to millions of dollars of additional expenses, along with hours of additional time spent.

Facilitating Automation & Access to BI
By refreshing back-office operations with automation, productivity and scalability can be enhanced, better allocating resources to member services. This also allows executive management and line of business leaders to make decisions quicker by having access to comprehensive business intelligence from across all channels. Staying competitive also means bolstering the foundations of operations through modern technology.

Testing, Deploying, & Enabling Feature Updates Faster
Modern platforms leverage newer types of architecture, including those built on dockers and containers. This modular-based approach is an ideal investment for credit unions, allowing the application to run regardless of its environment, and for the institution to focus on a specific area or individual module. In addition to a phased deployment, testing and maintenance is also fractional, eliminating the need for the entire application to be taken offline. Because of this approach, these platforms often utilize less space than other virtual machines, reducing costs exponentially. 

Reducing Your Software Footprint
In addition to modular architectures, thin client, cloud native platforms typically involve less IT oversight from the institution but still maximize compliance and data protection. Information is stored in a hosted environment rather than on the credit union’s local servers, lowering infrastructure costs but delivering limitless scalability. Simultaneously, solutions are kept up to date with new features and upgrades, ensuring a competitive advantage and maximizing member satisfaction. 

Operational efficiency and remaining agile is key to ensuring that credit unions deliver consistent member services, while also achieving business goals—including the ability to respond quickly to market changes with greater precision. 

Isn’t it time to consider a modernized payments infrastructure to automate repetitive tasks and be more cost-effective?

As a cloud-native thin client platform, Unify scales exponentially and allows for better management of IT resources. Patent-pending, it's the market’s only platform that address all Day 1 and Day 2 processing with the same solution and single application processing interface (API) —across the branch, the back office, and remote.

Learn more about using Unify to reduce overhead, maintenance costs and your software footprint.

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