Meet the Challenges of Member Convenience
Your transaction ecosystem encompasses in-branch and digital channels, employee-facilitated and self-services, and everything in between. Alogent offers an evolving set of member-facing solutions that your customers demand, promote growth and retention, and make your omni-channel strategy come seamlessly to life.
Give Your Members Memorably Seamless Experience
It’s time to get your member experience on track, and your channels and technology out of their self-limiting silos. Alogent Digital online and mobile banking is deployable at any scale, with highly flexible open-API integrations. A host of configuration options let you blur the artificial boundaries between your credit union and your members, and simplify your technology management.
Capture Early Deposits
Consumers and businesses demand self-service. Outside the branch, this means anytime/anywhere deposits—a full range of online, mobile, kiosk-based channels. For credit unions, capture right at the point of presentment also saves money and avoids fraud. Alogent has all the options to make it happen.
Amplify The Appeal of ATMs & ITMs
If you use image-enabled automated or interactive teller machines, you can boost their effectiveness by adding Alogent’s deposit capture solutions. Make remote and after-hours banking a seamless part of your members’ experience, while garnering the efficiency and fraud prevention gains of digital, paper-free automation.
Weave Members Directly Into Existing Workflows
Alogent’s flexible workflow tool bridges its comprehensive content management system with member-accessible tools via any leading home banking portal. Members can participate in ongoing processes, upload and download information, and receive email notifications, all in an efficient, smoothly-automated operation.
We’re pleased with the mobile RDC ease of use for members and the ease of administration for us. The number of steps required to complete a deposit is minimal, and the system allows for deposit limit flexibility so we can customize to reach as many members as possible. We currently have over 9,000 active users and process over 15,000 deposits per month through the mobile channel. Members also love the new MiSnap technology. It greatly reduces the rejection rate and improves the experience.
Here at WFFCU, our members’ experience is our priority. When members have a comfortable, easy and efficient check deposit experience, we know they will keep using it. We also understand how often technology is the key to a prospect’s decision to join our credit union. We’ve been focusing on the mobile channel and how to prevent losses all around. We vetted several vendors before choosing QwikDeposit ToGo, which best meets our security requirements. It’s robust, yet agile enough to meet our current—and future—members’ expectations for convenience and usability.
Members and staff at all our branches applaud this simplification and enhancement of our mobile channel. Real-time posting means we review items significantly faster, so members get access to their funds days sooner—often instantaneously, depending on the limits we set.