What Aging Exceptions Reveal About Your Lending Operations

Reducing or eliminating aging exceptions should be a strategic priority for every financial institution. That’s because aging exceptions, critical exceptions that hang around for far too long, pose considerable risk if left unresolved. Maintaining a hefty list of aging exceptions may also indicate problems with your lending operations. Let’s take a closer look.

Answering Difficult Questions about Aging Exceptions

Collateral exceptions and covenant exceptions are considered “critical” for banks and credit unions to promptly resolve. When such exceptions persist for more than a reasonable amount of time, 90+ days, for example, banking leaders start getting nervous (and asking difficult questions). Questions like…

“Why are we missing so many insurance documents from commercial borrowers?”

“Who is responsible for filing our UCC continuations?”

“Are customers ignoring notices or is this a sign of something worse?”

“What’s going on at the downtown branch?”

“Why does our top lender have so many unresolved covenant exceptions?”

Answering questions like these is practically impossible without the right tracking processes. Relying on outdated exception management techniques inhibits exception reporting—especially when you’re dealing with dozens of branches, hundreds of borrowers, and thousands of documents. 

Gain Better Insight into Aging Exceptions (& Loan Operations)

AccuAccount, Alogent’s ECM software that’s optimized for commercial lending, includes prebuilt aging reports. Staff can opt to automatically receive these reports via email—no manual data manipulation required. Reliable access to exception data makes it easier to analyze aging from multiple perspectives and identify lending bottlenecks. Leaders can leverage these insights to identify coaching opportunities, develop enhanced tracking practices, and implement programs that reduce aging exceptions.

Aging reports that are available in AccuAccount include:

Aging Exceptions by Loan Officer

Aging Exceptions by Branch

Aging Exceptions by Collateral

In addition to our standard reports, financial institutions can use Dynamic Reporting for AccuAccount to build and share custom exception reports.

Standardize Your Aging Reports with AccuAccount

Contact Alogent for a personalized demo of our exception management capabilities. We look forward to helping you gain clarity and, ultimately, improve your loan operations.

Exception Tracking Is Costing You More Than You Think: Cost Calculator

Learn More: Real-Time, Integrated Exception Tracking

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