The Banking Buzz: Elevate Your Content Management Experience: Explore Alogent’s Comprehensive ECM Suite and Take your Institution Paperless

Hello, and thank you all for joining us today. My name is Kara Talcott. I am the Marketing Communications Coordinator here at Alogent, and I'll be the moderator for today's webinar. In this session, we're going to explore Alligent's comprehensive ECM suite and how Alligent can help you elevate your content management strategy. We have two wonderful speakers here with us today. We have Jen Mitchell, our Senior Product manager for our pay, our sorry. Let's see. We have our director of product management for AccuAccount and Cameron Marks, our director of product management for Fast Stocks. And with that, I'll hand them hand it over for them to kick things off. Okay. Alright. Thanks, Kara. Okay. So going into our agenda for today. So we'll talk a little bit about, who Allergan is, start off, you know, give a little history of of Algend as a company and how, we bring solutions to market. Then we'll transition and talk about, you know, what is an ECM, what is an enterprise content management system. And then we'll we'll delve into what sets Algend apart, as an ECM suite, and and then we'll do a little bit of a feature showcase, for Algent's ECM solutions. Alright. So so Alligent is really uniquely positioned as what we call a fintech enabler for banks and credit unions of all sizes. So rather than being disruptive to the banking ecosystem, Algent brings, new approaches, technologies, and solutions to market, to enable efficiencies in the operations, of our our, financial institution partners. And one of the one of the key areas, where Alligent, excels is is these three pillars, namely our payments and deposit solutions, our digital banking offering, and then the focus of today's webinar in electronic content and loan management. So each of these products, don't merely exist as product silos within Alligent, but they serve to create, what we call a technical ecosystem with common integration points, cloud hosting capabilities, and data security as overarching principles that apply to all of our product areas. And then beyond our solution platforms, we have a broad base of of bank and credit union customers. Our platforms boast robust partnerships and integration capabilities, And we have continual investment in our solution, bringing new solutions and new features to market that serve us our our financial institution partners. So at this point, I'm gonna hand off to Jen to talk about, what is an ECM. Yeah. So thank you, Cam. Alright. So what is an ECM? Well, ECM does stand for electronic content management. But when you're looking for an ECM, what what are you looking to do? Really, what you're looking for is a paperless software, somewhere where you could put all of that paper into a solution. Those ECMs are typically utilized to, throughout the entire financial institution to manage your document and information storage. It's not just, you know, for one department or this department. It's really that that whole electronic setup from from the accounts payable department to the human resources to the loans and and even the deposits. The ECM gives the FI the ability to search for any information about a specific customer or member or account from any location. So, again, this is kind of your centralized place where all of your content and information is held. And then document information is typically indexed for review and retrieval of information. So you're looking to index specific fields that then you can search on or you can review easily within this this ECM. And then an ECM typically would set securities on specific documents and information within the software. You today, you know, paper documents or even some, some of those repositories where you might keep them or a shared drive where you're keeping them today, security is really hard to manage in those different, places. So that's what and also it's nice about having an ECM. You can build security from a a different module, a different department, or even down to a document, a specific document, or even data within a document you can hide, on specific documentation that that you, that you manage within your ECM. Alright. So we're gonna talk a little bit about Allergan's ECM suite of solutions and what we offer and why we're different. Our suite of solutions offers a person centric software. What that means is is rather than it being by account or by a document, it really means that it is based around a person or member. So the solution will show everything associated with that specific person or member, in front of you. So from a deposit standpoint, loan standpoint, collateral, those would all be seen within one page. And easily you can easily navigate between any of those, and and they could share information. You only really are gathering this this customer or member information one time and then sharing it throughout all of the accounts tied to that to that member or customer. We offer customized document templates. So what this means is is, during our implementation, we share what we've done and implemented with two hundred plus banks and credit unions, and you're able to utilize those templates to say exactly what you want in the system. Obviously, some will have a you know, you might have a little bit different of a way to stack your information. We can build those out. But we these document templates are really utilized by you to say, this is what we wanna see in the system, and this is where we wanna see it and how we want it named. The our ECM suite will take you completely paperless. So it's not a system that it's only for this department or this department. It allows you to go completely paperless within your bank or credit union. This is huge. It's one solution for all of your departments. Because we are a third party vendor, we have the ability to integrate and interface to other products. And what that means is is you wanna do an integration to a DocuSign or an IMM or maybe an LOS, you know, maybe you're using Abrigo or Encino. We have the ability to integrate to those different systems and allow you to import data and or images into the system. This will keep, keep all records in one place. You can import data from any core. Because we're a third party, we we can implement to any core, allowing us to keep all those records for for the life of it, even if you wanted to do a core change. Let's say in five years, your, your core is going to be doing some upgrades and you decide you wanna change course. All of your imaging, all of that information and, electronic content management is in in a different separate system. You're not having to convert that information along with your core information. We're different because we continue to develop, on our systems. We are always adding new features. We are continually thinking of what's the next best thing. We will continue to do that. This is our focus. This is what we do. We manage this ECM, so it will always have new development and new product, offerings coming out on it. And then we do have a little bit of a a specialty in the commercial loan management, and we will talk about that later on in in the presentation. We're gonna talk about how that looks and how that might be a little bit different. So if your credit union or bank is offering commercial loan management, we have a way to help you manage that from, application through the life of the loan. Alright. At this time, I'm going to hand it back over to Cam to go through the ECM Suite feature showcase. Okay. Great. Thanks, Jen. So so digging into our feature showcase, I'll start by, talking through some of the components of the ECM Suite to give you kind of an orientation to, the parts and pieces. From there, we'll explore, the business processes, that are important to your institution that these components support. And then I'll follow-up by discussing, the benefits of Algend's ECM suite and talk about the best practice practices that the suite helps you to implement. So so first off, you know, these are the components that comprise, the solution suite, each piece providing a valuable function for the whole ecosystem. So, you know, fast docs with esign capabilities, our API external API, which allows real time third party integration, into the document management system. Immensely valuable component. Our web share piece, which we'll talk a little bit about about a little bit later, but essentially providing self-service capabilities, out to your members and customers of your institution. Our BatchScan product, which enables the transition. Say you're in a transitional period where you do still have a lot of paper documents, we have a very easy way to get those paper documents into the system. And then our our what we call our file import studio, which really facilitates all of the third party document aggregation. Regardless of the source, we have the ability to import, documents from other systems, aggregate them into Fast docs, and make them available to the knowledge workers in your institution and, ultimately, your members or customers, the end consumer. And then our workflow module, this really allows the automation of common business processes and implements your written policy in the form of a codified solution. So very valuable, component to the solution. So now we'll transition to central the centralized document management. So going from the components of the suite, we'll transition to talking about the business value that's derived from a content management solution. So we'll talk about document approval. It can be a key part of your business process as documents are entering the system. Implementing a quality control step, can be something that that you implement through the solution. Now putting, accurate indexing of documents and information, it's it's critical, and it allows you to make the most of your content management solution and the data that's stored there. Ultimately, this enables your knowledge workers in find in the finding of information that they need to perform their responsibilities effectively. And then document workflows, implementing your organization's written policy through the use of workflows. This allows the consistency and repeatability, for your knowledge workers within your organization. And then cold storage, providing the ability to search, to review, potentially even annotate regular reports generated by your core or other third or or another third party solution, all in an integrated platform. And then I talked about, self-service, our web share module, enabling that that self-service in allowing and enabling the sharing of documents with the end consumer, customers or members of your financial institution extending, not only sharing from your FI out to the customer, but also enabling a two way exchange of information, from that member or customer's perspective. So we'll transition now to, talking about the security, efficiency, and value of an EC of a Valident CCM solution. So taking a principled approach to deploying AI with consumer privacy and security at the forefront. So with respect to leveraging AI, really what this does is it streamlines the consumption of documents into the system by doing a couple of things. It increases, the accuracy of classifying a document, and then also enables, index extraction from those documents to make sure that documents come into the system are easy to be found, easy to be searched, and accessed by knowledge workers. With respect to fraud, preserving document continuity. Say, for example, when account fraud occurs, for one of your members or customers, enabling, a transition to a new account number and allowing all of those, documents to flow to that that new account number, creating continuity and a holistic view of of a relationship with that member or customer. And also enabling consumer privacy, providing the ability to support consumer privacy rights around information stored within your institution. And then really an overarching, umbrella of security. So, ensuring a proper and seamless user authentication capabilities, and this really governs user rights, access, and and access to the information in your in your content management solution. Now talking through through the product journey, talked a little bit about document classification. So that that AI enablement really augments the more traditional methods and supporting both of those methods in concert to enable efficiency, reduce exceptions, reducing reduce the the occurrence of misfolded, misclassified, or even misindexed documents, ultimately enabling knowledge workers to find the documents they're they're looking for. Creating that that digital ecosystem that we that we talked about, establishing, the interrelated, solutions and, and enabling the digitization of your data. With respect to the paper free efficiencies, providing tools to make that transition to paperless, to keep and then once you've gone paperless, once you're digital, keep it digital. Enable, digital ways of ingesting documents into the system automatically or through manual interaction. And then in support of revolutionizing interactions, enabling interaction interaction with actual account holders, with e notifications and estatements, directly to those account holders through their digital banking platform. And then in the topic of automating business processes, we we have a library of of common business processes that we enable through the use of digital workflows. So really taking those best practices, taking those those policies and guidelines in your institution, and implementing them in the form of digital workflows. And then, again, throughout applying best practices, to your solution, in in how documents, both paper and electronic, are managed and governed, within the ECM. So now I'll I'll Jen gave a teaser around commercial loan management, so I'm gonna hand hand back to her for this section. Alright. Great. Thanks, Kim. Alright. So in the commercial loan management piece, so what we offer is is we actually offer a software that gives you a completely paperless application process through the life of the loan all the way through payout. It is not an LOF. It really just is utilized for this paperless process, allowing you to input application, route that information, and then once it's booked, go through that whole process of managing those exceptions until payout. It does offer multiple collaterals, and what that means is is we actually have a way to manage all collaterals separately within our products. It'll assign a specific collateral type, whatever it is from the core. It will build out those collateral types for you with the requirements, the document requirements as well as the exception requirements. It also gives us a collateral description, that comes again from that core, allowing us to report correctly on the collateral type as well as the collateral description. We have a built in automated exception tracking within, for commercial loan management. And this can really be any loan management. We just our the specialty is really built around commercial loans. But what that means is is you can actually generate out, exceptions automatically based on receiving documents and approving documents. And then we have reporting. We offer a customized report, customized reporting module called dynamic reporting where you can build out whatever type of reports, data and or exception reports. Or we do have a way to, email and schedule reports that will go out automatically to your end users. Then we do offer an audit module. The audit module will allow you to build a little mini accu account and share that information, with your examiners. Those can be external or internal, and they're only going to view what you have built within this audit. If you need to update something, you just re update it, rebuild audit, resend it. We're gonna look a little bit at the workflow, just the that accuapproval front end just so you can kinda get a good feel for it. Again, it's not an LOS. It doesn't do all the decisioning, those types of things, but it does route a paperless application. So you receive that loan application or your lender, lending assistant receives the loan application. They input that information into the product, into accu approval, and then they kick off a workflow to say, alright. Now we've received all the credit and, loan application information. Now we need to send it over to the credit analyst. They can then kick off the next workflow to send it to the underwriters once they have everything they need. The underwriters can then send it for approval. Again, these workflows are customized based off of your needs and your loan types, so you get to determine what that looks like. This is just a high level overview, of what that that process looks like, a little a little teaser of what it can do and and how that process works. So from the underwriter, it would go for approval or approved and needs to go back to the lender. Then you go ahead and you do your loan closing with your customers. So, again, you're going out there and you're, doing your doc prep and all of those things in between the approval and loan closing, and then loan booking happens. Within Accu account, we actually have a way that you can take the, applications that have a final approval on them and the new booked loans, and you can merge those two together so that you don't lose any of that application information. And then, obviously, the servicing of the exception and the the updating of documents going forward until payout. Now how do you get the this information into the system? We offer a lot of ways to image, into the products. And the one of the biggest ways to get documents and and information in today is through integrations. You can still send paper documents into the product. We still can utilize those desktop scanners, those multifunction device scanners. Barcodes go along with those paper documents to get them into the right place within the product. You can actually do an upload into the system. So if you have some documents shared, on a shared drive or if you have them somewhere, where you have electronic documentation during the process, then you can upload them. You can also drag and drop directly into the product. So, you can look right at the document tab, pick up where those documents are, and drag them right into to the system. And any of that will actually go back into the integrated exception management. We're gonna talk about that a little bit. So we talked about all those ways to image. Well, we have what we call missing exceptions. So when you build out these, document templates and exception templates, during the implementation, you will set what you require as a missing exception. As you start gathering those documents and inputting them into the system, it'll automatically start clearing those missing exceptions for you. Now you can have an approval process built in there where it won't clear the exceptions until the documents are verified. And then once they are, it'll clear that exception automatically for you. But that is a nice thing. So all those documents that you already have from those loan files are imaged and and you could truly pull, missing document report and have a true exception report right away after imaging. You can set up expiration dates. Those expiration dates can be future dates, or they can be, past dates, and they'll show within the system also in the reporting. We offer task exceptions. This allows you to do more of a free form exception type. Maybe it's a task that you need to do need to do an annual review on this customer, or maybe it's a list of tasks that need to be accomplished. You know, you just booked this loan, and so you need to verify all the information is in the course. So you kick off this list of tasks, and it could be post closing review. And all of those tasks will show up, and they can be generated out to an individual or a group of individuals. All of the reporting can be automated, so you can set this up so it automatically generates out an emailed report on a biweekly basis. And then when all of that is done, obviously, you need some way to reach out to your customer and or member requesting information. So we have a notice module as well. This notice module will allow you to reach out, via email or paper, and, request information from the the customer and or member. Just a little bit about our services. We always like to to tell you, you know, this is a software, and and this is a company that we work with you to do the install. We work with you and our our, subject matter experts will implement the system with you. This is big. This is somebody who's done this a a lot of times, and they're gonna share those templates with you and they're gonna share best best practices with you. And they're going to make sure that when they are done and you're ready to go live, you have everything that you need and you are comfortable with the system. So along with that, you'll get training. With the training, those that is going to be throughout the implementation, you can actually receive training. They'll do a final training. And then even afterwards, we offer, online training for any type of subject or maybe just a little topic or even a feature within the product. This is just a a little, high level of an example of an implementation. So we, we can actually implement Accu account, which is is really based on on the commercial loan, management. We can take that module and we can implement it within twelve to sixteen weeks, typically. Obviously, there's some things that need to be done. But just so you can kinda see, the this is how we break it out so that we can help you and make you successful in implementing a product like this. Right. We're now gonna go to the questions. Please enter your questions in the chat box if you have any, and we'll we'll go through those real fast here. It looks like we've got about three minutes, so I'm gonna pass it back to Cara for that part of it. Thank you so much, Jen. Taking a look, looks like we have a couple. So, first one, what type of scanners does your software support? This is Cameron. I can I can jump in on this one? So in in general, we support Twain based, document scanners. We have very, robust, scanners scanners software to accommodate the all of those document scanner types. So if you have questions about a specific scanner, you can certainly reach out to us and we can we can, validate it for you. Awesome. Can this replace my current internal loan loan approval process? Oh, that's a great question. I'll actually take take this one, Cam. It can. It can replace your loan approval paper process. So instead of passing that application with all of the credit information from desk to desk, that's truly what the accuapproval piece is. It's that front end paperless application. So, yes, it can replace that internal load approval process. Thank you. Looks like just a couple more. How can I send the audit to external auditors? Cam, I'll take this in too. So, actually, you can send the, audit via a secured FTP, a thumb drive, or, believe it or not, we actually do have some banks who allow their, auditors into the system, and then they can actually set it up where they would have specific, things that they could look at. So they would maybe have an audit branch, and they would only allow the those examiners to review that that one branch. So there's a couple different ways to do it. Great. And then it looks like we just have one more in the chat here. Can data be redacted on images? Yeah. I'll I'll take this one too, Jen. So yeah. Absolutely. The viewer in our solution has the capability of not only presenting the document for for research and and, and discovery purposes, but also allows the redaction of data elements on the document. Those redactions and notes can have security specifically applied to them that is separate from the document itself, allowing elevated security to view, what's behind the redaction or for general consumption of keeping that redaction in place. Thank you. And it looks like that's about it. So everybody, thank you so much for joining us today. If you have any additional questions, please reach out to marketingalligent or, fill out a form on our website and please check out our events page for any additional webinars and thank you so much. Thank you everybody.