AccuAccount: Self-Service Access to Exceptions and Tasks

Good afternoon, and thank you for joining today's webinar. I'm Jamie Biggs. I'm a product sales specialist with Alligent. I have been with Accusystems, which is now Alligent for about fourteen years. And today, I'm gonna be taking you through a short webinar on getting self-service access to exceptions and tasks. So before we jump into our webinar topic, I just wanted to quickly mention that Accusystems has become part of Alligent. Alligent offers several innovative products that help service the financial world, and AccuAccount fits perfectly in with their products. So for today's webinar on self-service access, we'll review a high level overview on dashboard options, the data that can be viewed on a customer's page, reporting options, including on demand reports, custom reports, and emailed reports, an overview of our notices feature, and then we're gonna jump into some user stories to see how these features can be used. The user stories will cover how self-service access can be used for lenders, administrators, and your deposit operations team. So let's first talk about our dashboards. Dashboards can be set up per user in AccuAccount and will be seen each time AccuAccount is launched. Dashboards can display exception and task information, application data and timers if you're using Accu approval for the application workflow process, uploaded documents that need review, and any custom report that gets created within dynamic reporting can be turned on on your dashboards. So here's a glance at a user's dashboard when initially launching AccuAccount. This user can see their outstanding exceptions and tasks. They can view two custom reports that have been created. One is customers that are ready for their annual review and an exception report by officer. So all of these panels can be rearranged, resized, removed. You can add different panels. There's a lot of different options on what you can do here. And each user can have multiple dashboards that they're able to switch in between. Creating the custom reports on your dashboards, also gives you access to information that pertains most to that user and the role that they have at the financial institution. Next, your users can access exception and task information from each customer's page. So not only can they see tracking items, but also any comments that have been added, the history for each exception and task, And if there are notice letters assigned to the exception to be generated to that customer, you'll see that information on the customer's page. So when viewing that exceptions tab on a customer's page, users can easily see what items are missing or expired for documents, what tasks need to be completed, such as performing an annual review or calling the customer to offer a new product. And any user who views the customer page can also view the exception's comments, notices to be generated, the assigned user of each exception or task, and it also allows you to add additional comments onto your exceptions and tasks as needed. AccuAccount offers many report options to help access your data from the system. So any user can gain self access by pulling on demand reports. They can have reports emailed to them on a schedule or by building custom reports for the information that pertains to them. And then also those custom reports when they are built can be shown on the user's dashboard when they launch Accu account. So here we can see an on demand report that any user can pull when needed. The on demand excuse me. On demand reports are updated in real time. So each time it's pulled, it will update any current information or anything that's been changed in your system. And these reports are available to show outstanding and exception information as well as several other data report options, and we'll take a look at more of the report options when we get into the user stories. All of our on demand reports can also be scheduled to be emailed out on a regular basis. Each lender may want to receive an email with their outstanding exceptions or task every Monday at nine AM, Or a manager may wanna see the entire branch's outstanding tasks every day. Maybe a regional manager needs to see outstanding items every quarter. So you can determine what schedule those, reports are gonna go out on. And those reports can be emailed out, with any of the information that you define to be in them. Users can also get self-service access by building their own custom reports within dynamic reporting. Any data can be selected to be displayed on these reports. Columns can be rearranged, grouped, sorted, and then unlimited filtering options can be added. This custom report module ensures that each user sees the data that they're needing to view and none of the information that doesn't pertain to them. Those custom reports that are built, and that are created in dynamic reporting can then be added to the user's dashboard page, So the information can be the first thing that that user sees when launching AccuAccount. They may the user may want to view just one single report when they log in, or they can have multiple dashboard reports like you see here in this screenshot. Users within AccuCount can also generate notices. This gives your lenders or any other user the ability to generate and track the notices that are coming from them or from their department. Our notices can be set up to combine multiple tracking items on one notice. They can be emailed or printed out of our system. And we keep a history of the notices that have been generated. This helps to track when exception items have been requested from your customers. So here's a quick view of the notice generation page. A user like a lender can select the notices that they would like to generate, and then they can either email them from our system or they can print them out on letter on a letterhead to sign them before sending, and then we keep a history of those, notices that are generated. So now let's take a look at how these features can be put into action for lenders, admins, or your deposit operations team. We're gonna go ahead and jump into a live demo of AccuAccount. Alright. So for our webinar purposes, we do have our login screen enabled. Typically, you can have, authentication turned on so that you're automatically logged in. But we're gonna go through a couple different scenarios for different permission levels, and we're gonna start by logging in as a lender in the system. So we are logged in as Alex Haley. Alex Haley is a lender, and we're first taken to our dashboard page. So this is a dashboard that he would customize instead of to see exactly what information pertains to him. So I have, exception summaries showing on here so I can see how many outstanding items I have. We have tasks that have been assigned to Alex displaying so we can see what needs to be followed up on. I also have a custom report enabled, so it's the loan applications by lender. Again, any custom reports that get created can be displayed on your dashboard. And then we have some opportunities. So you can create custom tasks or bring in custom flex fields and create report reports on that information as well. So all of this data does update in real time. So if changes are made in the system, each time you go back to your dashboard, the information will be updated. You'll also notice that we have links to all of our customers and accounts from these dashboard pages. So if I click on this Timmy's boat services, it's gonna take me right to that customer's page. So when we are viewing information on the customer page, you can go in, and view the customer's data up at the top. We can see the document information for this customer's credit file as well as the loan that we're currently viewing. Each section of the customer page is going to have its own exception tab, so we're gonna focus on the data that happens within these tabs. So first of all, we can see any outstanding document items. So anything that is missing or expired is going to automatically track in this in this exception tab. That works the same way if you're doing this on a loan, a collateral, a deposit, or a trust account. So if we're viewing the exceptions for this customer, we can also see that this customer has a debt to income ratio policy exception that is tracking. So not only can I view that information, I can go in and add comments to it, and you can view a total history for everything that ever happens on each of your exceptions? So we're gonna go ahead and just put a quick comment in here. I'm gonna update it. And now we can see that comment bubble showing next to the exception. So you can just hover over that and it will show. Any exceptions I'm sorry. Any comments that are added to any of your exceptions will display on your exception reports. From here, we can also see notice letter history. So if you notice, this missing tax return item does have a notice, that can be generated. So if I go into this exceptions information, I can see a complete history of everything that's ever happened for this exception, including the notice information. So I'd be able to see the dates that this, notice letter was generated to the customer and any time it's modified. One last piece on the customer page that your lender may want to access is the customer's contact information. So, again, they can generate a notice letter, based on our generation options here. But if they just wanna reach out to the customer, they can go in and view the customer's contact information if they need their address, their phone number, or an email address. This lender can go in and also pull any on demand reports that they'd like to see. So we have different categories of reports listed here, and all users have access to these reports. So if we wanna go in and pull the exception reports, and here I have an exception report by officer. So we actually have eleven different exception reports where you can go in and choose the parameters of the report and see different information that pertains to you. So these on demand reports are updated real time. I have selected Alex Haley's information as the officer. We are including policy exceptions, and then you can go in and narrow down by branch, by time frames, the type of exceptions that are tracking, and so on. And then you can generate your report. So if I wanted to see the specific exceptions for Timmy's Boat Services, which is the customer we were working on, I'm just gonna type in Timmy to my my search option here. There we can see my debt to income ratio, and we can continue going through and see all of the exceptions that we're tracking. And, actually, let me do a sort by options so that you can see that a little more easily. So there we have Timmy's boat service, and then you can even see the comments that I added. So any comments that you add on any of your exceptions will display on all of the exception reports. All these reports can be exported to other formats. So if you needed to export this to a word, or any other file type, we do give you that option. And all of these exception reports, I'm gonna go back to our listing here, can be scheduled to be emailed out on a regular basis. So you can define the frequency and you can define the parameters of the report. When a report gets emailed out of our system, this is what it's gonna look like here. We do have the report embedded into the email. You do have the option to have it as an an attachment if you would prefer. But we have the, report displaying all the fields that you would see if you were pulling it on demand. We can see all of the customer account information, the exception information, including any comments were add that were added. And all of these are going to be hyperlinks to get directly to the customer page. So if your lender received this email, we'll say on a Monday morning, and they are working this report, they're contacting their customers, if they needed to see additional information for one of their customers, they can easily just click on the customer's name, and it would launch Accu account right to that customer's page. Your lenders can also get in and generate those notice letters. I quickly wanna show you what this looks like if we go into our notice generation page. When you're here, you're gonna be able to see all of the notices that are available within the system, and then you can go in and narrow down by a specific officer or by branch so that you're only printing off those notice letters. So if I go into my tax return letter here, I can see all of the customers that have an outstanding tax return exception and that we have a notice letter tied to to generate from the system. So I'm gonna go ahead and unselect these so we can look at just one, and you can go in and decide that you want to email it out of the system, you can print it, or you can do both. We're gonna create this letter and do our preview option. You can see where you would email it just by clicking send, and that email would go out to your customer. But to to give you a little preview here, here's what our notice letter would look like, and then you can either print it on letterhead or this would be going out in the email. Now our next user story is going to be an administrator in the system. So I'm gonna go ahead and log in as myself and set up as an administrator. And we can see that my dashboard page looks a little bit different in here. So my home dashboard is gonna show me, uploaded files that needed review. I have a cross collateralized report, which is a custom report that has been built in dynamic reporting. We may wanna see applications that are ready to be booked as loans. And I have an active, exception summary. So you can set up branch information to be displayed, region information, really what information you wanna see when you initially log into the system as an administrator. I also have multiple dashboards that I have set up. So somebody can set up as many dashboards as they'd like and then quick, quickly link to the other information that they're wanting to see displayed. So if I go to my reports dashboard, I have four custom reports that I have created. I have an exception report by branch, by officer, loans opened in the last ten days, and then tasks only. So, again, you can build custom reports for whatever you're wanting to see in the system and then display them here on your dashboard. And let's go ahead and look at one other example. I have a pipeline dashboard set up that's just showing my application pipeline. So if you are bringing in applications into Accu account, you can set up any pipeline reports that you would like and have those showing here on your dashboard. So there are a lot of reports, that your administrators may want to get access to. So I wanna show you a few more reports that are available in the system. So I'm gonna go ahead and launch our exception reports once again. Give that just a second to load here. But we're gonna go into the exception report by branch. And you can determine if there's a specific officer's exception you're wanting to view. I'll go ahead and choose the central branch in here. And, of course, you can fill out any of these, drop downs that you would like to narrow down the information and easily just hit view report to get a summary of that information. So very quick and easy to pull any reports that you're wanting to out of the system. One other report option that I will point out is our exception summary report. So as an administrator, you may wanna go in and just get some numbers for the amount of exceptions that are tracking. You can choose how you're wanting to summarize this report. So we can group all exceptions that are tracking by branch, by category, or by officer. So in here, I'm looking at the audit branch, and I can see for each of the exceptions that are created how many are tracking and how long that they've been outstanding. So I'm gonna go ahead and jump to page three, and that's the end of the audit branch. So I can see how many loans are being reported tracking these exceptions, how many customers, how many items, and even the balance information that's tied to those exceptions. Another report that your, admins may wanna see would be policy reports. So it is optional to track policy exceptions in our system. So if we go into policy reports, any policy exception that is created in your Accu account system will display in this drop down field. So you can choose that specific policy, choose how we're sorting the reports. You can put in different date ranges in here just depending on how those are tracked, and you can see what customers are carrying a specific policy exception. Another report option that your administrators may want to access would be the notice history. So if you are using our notice generation to print or email those notices, you can then go in and view a history of when these are big and generated. So if you need to do a checkup to make sure that these are going out, when they are supposed to, we'll go into our notice history. And I can see by customer what notices have gone out to request this information. So I can see that we requested a missing tax return, back in twenty twenty one. And if something gets sent out more than once, it will be listed here more than one time. So you can see that general liability insurance is listed more than once with each date that it gets generated. You can also have these reports emailed out. So just like the lender, if this administrator just wanted to have reports emailed to them on a regular basis to view their information, that's absolutely an option. But I do wanna point out a couple other reports that are built into AccuAccount that an administrator may want to have access to. One being our document history reports. This gives them access to everything that's being done with your document images. So anything that's added, removed, modified, we are going to track that in your system. So you can go in and you can view a specific user's work. We can narrow down by a customer or an account, by a specific branch. We have a give you quite a few options here for narrowing down exactly what you're looking for. Specifically, if you're trying to do research on what happened on the document, you can easily find that information. So we'll go ahead and look at the history for the central branch. We can narrow down, the dates if I wanna see everything that's happened in the last two weeks. And that's going to give me a listing of every record that has been touched. So we can see that a tax return was up uploaded. If there are additional details about where documents came from, it will give paths that information and shows when a document is deleted. We do have a built in quality control process. We're not gonna go into detail on that. But just so you know, you can approve and reject everything that gets done within the system. Now within this document history, you can also export this data to either a PDF or an Excel file. So if you need something that's workable, if you need to make notes, you need to remove columns, whatever the case may be, you can open that up in an Excel spreadsheet to work that data. And finally, for an administrator, they may want to go in and look at our documents viewed report. This is an optional feature. You can decide to turn on tracking on, some or all of your documents if you're wanting to see when people are viewing those images. You can also narrow this information down by user, by branch, for a specific customer, by date, and so on. But it looks really similar to our, document history report, but it's just going to show you when documents are getting viewed in the system. So every time that image is opened, we are going to track that. This report can also be exported to a PDF or an Excel file. Now our last user story that we're going to go through is for, a deposits operations employee. So we're gonna log in as Stacy. And, again, she has her dashboard set up for what she's wanting to see. She may have tasks tracking. You can see deposit accounts that were opened in the last ten days. We have a deposit exception report. So we're gonna set that up specifically for that user, and they can always go in and customize it. So I'm gonna jump to a customer's page with a deposit account. So in here, we can see we still have a credit file for this We can see all of the deposit information that's being pulled in from your core system. We can see documents that are being collected for this account, and you can go into the exception tab to see anything that is outstanding. So in here, we have a task for we need to approve a signature card, but we can see that it hasn't been scanned in yet. It is still tracking as missing in the in the system. If you wanted to resolve something, let's say, for example, this document did get scanned in, it will automatically clear this exception for you. You can go in and review this signature card and very easily approve this task so that it's no longer tracking on your reports. You can always get back in and view that exception even though it's not tracking. You can see a history for everything that happened on that exception, including the fact that I just cleared that exception. So it would show that Stacy went in and cleared that exception with a date and time stamp. Now if I wanted to view a different deposit account, I'm gonna go ahead and go into my second account here. This is a checking account. Each account is going to have its own documents and exceptions tracking in the system. Same with loans. Every loan would have its own documents and exceptions. But you can see I have three missing documents here. So working on the operations side, we may want to go in and verify that certain tasks are taking place for this account. We can turn on this feature for task groups. So you would predefine all of the tasks that need to happen in each of these groups. So in here, I'm gonna go ahead and select this document accounts approval. So we made, we may select to do this for each new deposit account that comes into the system, and we'll update it. So that task group includes three different tasks that need to happen for this new account, and you can turn on as many tasks as you would like as you're going through these approval steps. So in doing so, these would start tracking on your report. They are a current exception. When these get built, you can define who these are going to be assigned to. And you can always go in and add comments to any of these exceptions. So if this approved signature card, if I needed to add a comment to this, I can go ahead and update it, and that's now going to show here on the customer page. And it actually I have hit resolve on it as well. Sorry about that. There's my approved signature card and my comment that was added to it. So my deposit operations team may wanna go in and also pull some on demand reports. So we're gonna go back into the exception reports. Give this just a second to load here. And we're gonna look at all of a specific user's, exceptions within the system. So I'm gonna go into these this exception report by assigned user, and let's go ahead and look at Stacy's, exceptions that are tracking under her name. Okay. So we'll choose her name from this drop down field here. Let's go ahead and sort this by customer, and we'll select to view the report. So we can see Stacy only has those couple exceptions tied to her name here. I did accidentally, resolve that exception, so it's no longer showing here. But we would have that approved signature card with the comments displaying here as well and any other exceptions that have been assigned to her. Another way that you can view these is in our exception reports going by exception report by exception. This report is going to allow you to narrow down, just a specific exception that's tracking in the system. So if I wanted to go in and see, my approved signature card, so all of my deposit customers that have this exception still tracking in here, I can very easily pull this report, view the information so I can see what is outstanding, and, of course, I have my hyperlinks to jump right to that customer page or account within AccuAccount to work those exceptions. Now one last feature that your deposit operations may want to use is in our dynamic reporting module. Now we've talked about this quite a bit that you can build custom reports in your system. So any user in your AccuCount system can be given permissions to go in and build their own custom reports. Those can also be shared with other users after they're built as needed. So I've gone in and I've created this account approvals report in here. So each report is going to allow you to add whatever columns you're wanting to see displayed. You can easily rearrange the columns just by dragging and dropping. You can determine how these are being sorted. So So I'm just taking a field and dropping it up here to sort that report. And you can even click on a column name to sort ascending or descending. When you're building this, you can create any filters that you would like. So if you went to this deposit and you wanted to be able to search by an account number, we can add filters for any of the information fields that are listed here. So this works the same way for any loan data reports, system log reports, document history reports, really anything that you're wanting to see in the system, you can create these custom reports for. Once you have these custom reports, we've talked about this a lot, but you you can add those to your dashboard. So just jumping back to my dashboard, I have that account approvals listed here as its own dashboard panel. So if Stacy, when she logs in, she wants to be able to see these account approval items right off the bat, she's going to see that listed here on her dashboard. So she can start reviewing these items, and then she can click on the customer or account information to jump right to that customer's page. So, hopefully, these user stories help to show how powerful AccuAccount's features are in allowing self access to help streamline your processes. I'm gonna go ahead and open up our session for questions. So if you have any questions, please feel free to type those either into the chat window or the q and a window. I'll see those either way, and I'll be happy to to get those answered. So I do have a couple that already came in through chat. Can reports be divided into loan versus deposit exceptions? Yes, they can. So you can go in in the filter options and determine if you're wanting to show just the the deposit exceptions or just the loan exceptions. You can also narrow it down to just show credit or customer exceptions. There's a lot of different filtering options there. Or if you build a custom report, that would be a way to narrow down exactly what type of data you're wanting to be displayed on that report. And then just one other, question so far. Can task groups be used for loans? Yes. So when we looked at that task group for doing, your deposit approvals, you can enable that to have, a group of tasks turned on for a loan, a collateral, or it can be done at the customer level. So for whatever section of the customer page you're wanting to track it on, you can flip that task group on. Any other questions? Alright. Well, before we end our session, I wanted to share the link to February's webinar on AccuAccounts tracking features. So let me go ahead and put that out there on the chat. So you can register through the link that I just shared. So anybody that's interested, feel free to get registered for that. And if there's any additional questions that come up after today's session, feel free to reach out to us here at Alligent. Thank you everyone for join who joined, and have a great day.