Wrangle Your Workflow and Turn Transaction Data Into Decisions
Alogent has created a unique and comprehensive content management system, rooted in credit union best practices, that takes the busywork out of serving members. Browser-based for ease of maintenance and use, this solution suite includes automated import of electronic, paper, and transaction documents, from the teller line or anywhere in the institution. Information becomes available for real-time, permissions-based retrieval by employees and members.
Paperless Operation Delivers Better Service
Paper and electronic records are part of every credit union function and every employee’s daily work, so the way they are managed directly impacts the bottom line for costs and service delivery. Streamline operations and differentiate your credit union by delivering faster services across your institution, including:
- Web-based, secure employee interface
- Automated import of electronic or paper-based content
- Powerful workflow builder and engine
- Integrated web or mobile banking platforms for member access
- eNotifications for members
Prevent Costly Errors & Delays
With Alogent solutions, paper is handled only once: captured when first presented and moved electronically throughout its life. Because our integration capabilities are extensive and sophisticated, electronic content can be filed and indexed with no manual intervention at all. This means lost documents are rare, finding information takes minimal time, and employees and members save time and frustration.
Push Service Levels Through the Roof
With custom permissions that allow members to access stored items directly through your home banking site, you can provide eStatements and other documents, push email notifications directly to members, and authorize members to securely upload content.
Easily Automate Workflows
Alogent offers credit unions a flexible, user-friendly way to construct sophisticated workflows that mimic the way credit unions already operate. Because information has a member-centric structure, internal and member documents and processes can be correlated. You can create workflows or build them on the fly to automate processing and approvals across all departments and functions.
We can’t afford to choose between responding to shifting member desires and upgrading our internal processes—both are required for credit unions to remain competitive.
The FASTdocs suite is a key upgrade for Launch FCU. Its intuitive user interface makes internal adoption attractive, and its ability to integrate with our other existing and future systems will significantly improve operations. Customizable viewing restrictions and preferences will let us automate many of our processes, drastically reduce our reliance on paper, and take a big step toward our goal of becoming truly paperless.