Wrangle Your Workflows &
Offer New Levels of Member Service
Alogent’s enterprise content management (ECM) solution, rooted in credit union best practices, takes the busywork out of serving members. Browser-based for ease of maintenance and use, this solution suite includes automated import of any type of electronic, paper and transaction documents, from any source. Information becomes available for real-time, permissions-based retrieval by employees and members. And the latest release offers advanced features that will multiply your ability to offer new member services and make better business decisions.
Build A Strong Digital Ecosystem
Proven FASTdocs ECM technology, in a dynamic new version that brings together your members, your staff and your data. Input any type of information from any source, even third-party files, in any format.
- Web-based, secure employee interface
- Automated import of any paper-based or electronic content
- Immediate, real-time, permissions-based access to your information wherever it’s needed
- Powerful workflow builder and engine
- Integration with online, mobile banking and email platforms for member access
Drive Paper-Free Efficiency & Savings
At the heart of the system is a whole new file structure with person-centric, account-centric and collateral-centric keys. Using our cross-functional navigation, you can slide seamlessly from one view to another. And our universal 360° search engine makes sure you access all related information.
Being able to both fully digitize all your information and automate all your business processes, means you can eliminate paper—no more costly headaches from handling, storing, copying, transporting, retrieving, archiving, or securing physical documents.
Revolutionize Member Interactions
Members can download and upload any information—you choose when and how—including eNotifications, eStatements, promotions, problem resolutions and queries. You’ll be able to respond very quickly to members, and achieve higher satisfaction and loyalty ratings. And because our system interfaces with your home and mobile banking platforms, user experiences are consistent and secure.
Automate Any Business Process
Flexible, user-friendly way to construct sophisticated workflows that mimic the ways you already operate. Correlate internal and member documents and processes. Automate processing and approvals across your institution, based on customizable permissions. Create workflows or build them on the fly with easy to learn functionality.
We can’t afford to choose between responding to shifting member desires and upgrading our internal processes—both are required for credit unions to remain competitive.
The FASTdocs suite is a key upgrade for Launch FCU. Its intuitive user interface makes internal adoption attractive, and its ability to integrate with our other existing and future systems will significantly improve operations. Customizable viewing restrictions and preferences will let us automate many of our processes, drastically reduce our reliance on paper, and take a big step toward our goal of becoming truly paperless.