Alogent Webinar: Introduction to FASTdocs

Hey. Good morning. We'd like to take you, thank you for taking the time to join us, this morning for, the webinar today. We're gonna be focusing on our FastDoc seven solution and some of the updates that we've recently made to our document imaging platform. My name is Tak Johnston. I'm our VP of sales. And on the line, we also have Michael Muncie, who's our VP application engineer. Michael's gonna be the one who's gonna take us through the actual live software this morning. So thanks again. Yeah. So so today, we're really gonna focus on the business needs that we're hearing from, you know, our customers, prospects, as well as the market as a whole. You know, really four common themes that that we're consistently hearing, as far as what our customers are wanting to see within their document imaging platform. The first being process automation, with some approval options where you can have an a more automated workflow versus having your, internal staff having to manually, you know, do decisioning and things along those lines. Michael's gonna talk to that a little more specifically on on the following slides as well as an actual, software presentation. And then secondly, we're gonna go through simplified indexing with OCR. We're also gonna talk about the interaction with members, you know, the importance of having a positive member experience. And then also, lastly, but not least, we're gonna touch on our seamless third party integrations with our FastDocs API that really allows you to work with, you know, various core providers, digital banking providers, as well as many other vendors out there. So Alrighty, Tak. So I will jump in then into the, the first area. So thank you for, covering those, four business processes. So diving into the first one here with, the process automation, with approval options. We really saw in the challenge out there in the marketplace, the need to automate some of these processes for you. And with that, we really see a way to be able to use the features and functionality in FastDocs to do this. So as we think about this and as we show you the process automation, I'm getting to give you an example of just one type. But bear in mind, you could apply this to many different other types, of documents that you might have, approval processes, internal documents, external documents, different, ways there. So let's go through this first one. So process automation, the example that I'm gonna be using, just one more slide here to kinda walk us through it, is the example of a wire approval process. So right now, your business need is you have these wire approvals that come in, whether they are, through documents, whether it's a physical document, electronic documents. You have to get approval on it. Once it's approved, where does it go? How does that, notify different individuals? So once again, I'm giving you an example of this wire approval process, but literally, you could take out wire and change that to any other type of document. Right? So think about your business processes that you have in there. So how does FastDocs address this need that we see in the marketplace? Well, let's go ahead and take a look at it. So for this scenario, I'm gonna switch over into FastDocs. So here we're in FastDocs. This is our document management product. If you haven't seen it before, so within FastDocs, I'm quickly gonna just go right into the member's area. Because we're gonna focus on the directory. So as I pull in, I'm gonna go into James Blackburn here. We're gonna go ahead and pull up his account here for, this process. Now bear in mind, I get this, wire in. I can quickly look at where I need to put this. Because a wire is specific to accounts, I'm gonna go ahead and expand my accounts here. And I'm gonna go into my basic account here, so, my two hundred and I'll click on wires. So here I have the wires area, I've got that form that came in, but now, how is this gonna be processed throughout your organization? So, I could right click and I could quickly scan in that document if it was a physical document that was given, handed to you, maybe at the teller level, maybe within the branch office, or maybe you get it through an email and I have it as an electronic one. So in this scenario, I'm gonna actually do a electronic version and a later demo I'm gonna actually show you scanning it in. But for the wire, I'm just gonna drag and drop it directly into the system. Now some of the unique features of FastDocs is really being able to make sure that those documents are captured accurately, stored in the system accurately and makes it very easy for your employees to be able to process it. So notice the document template is already set up. So for this, it's a wire form. I'm gonna go ahead and say it's a wire form ready to roll. Click create. That creates, this wire transfer form, it's ready in here. Notice the document properties that it already has in here, whether it be the retention. We'll talk about that a little bit. If it needs to expire. But notice even the indices are automatically created in here for this. So it's gonna be a wire document. It's based off of the account number that we put it in, my employee ID and I'm gonna go ahead and click finish. Once that document's created in our system, it now actually goes out and notifies the individual that they, the manager or group, however it is, that they actually now have a wire to approve. Once again, I'm just using this as an example. So if I just look at my email here that I got in just to give you an idea, I have this email that's been sent to me notifying me that I actually have a wire to, approve. Now in this email, it could have more detail, things like that. For this demo, I kept it very simple. So how do we approve it? So that manager, that individual, now has to approve it. So they would actually go into the workflow tasks and in here they would see the approve wire form. So now that they've been notified by email, and remember all that was done was dragging and dropping a document into the system. That is all it took from, the individual employee that had that wire, which they could have even scanned it. But at this point, I have this document and I'll just take a look at it. Here it is, the wire transfer form. It went to the manager for approval. So I scroll down here and what do I wanna do with it? Well, I can approve it, I can reject it, or I could just save it for now and come back to it later even if I wanted to. So for this scenario, I'm gonna go ahead and click approve. Once that's done, notice that you can actually even put a note in here. So maybe, the manager or that next person in the step actually might even be the one that executes that wire. So for this scenario, I'm gonna say wire has been set. So I put in that note, it's tracking it with that person who's actually approving it. We can control even the security group of who can see those notes. You could actually even, even if I chose reject, you could actually even put in notes for that. But for this scenario, I'm gonna go ahead and click approve. Now that that task is done, I don't have any more tasks in the system. That wire is completed and it's now directly into the system, stored securely with the right permissions and the wire has been processed. So as we think back on it and if I go back to our process flow here, notice how you can simply and easily make this process happen. And even at the end, you can notify the person once that's been approved and let them know that that actually has been approved and processed whether it be through email or notification as well too. So, how do we address this need that's out there? Process automation right through FastDocs. And it was as simple as your employees just dragging a document right into the system. They didn't have to kick off anything else. So can we improve process? Absolutely. And can we route documents where they need to do, need to go within the institution? One hundred percent. So this is one example of where you can improve and work on that business case. Alrighty, so let's go on to our next one. Remember we had a few here. So the next one is simplifying indexing with OCR. I'm pretty excited about this one. This one's cool, because there's always indices that we wish we just had, but ultimately, sometimes it's hard to type one, type an industry in. Let me give you an example. You get an auto loan. Have you ever typed in a VIN? That's a long number that has no really rhyme or reason to it. So it's gotta be exact and it's a long, digits that you have to put into the system. So here's the opportunity. You have a document. It's scanned into the system. You wanna capture things because you wanna ultimately be able to search on that VIN or search on information or export details with that valuable information. How do you do it? How do we meet the the challenge here with this opportunity to be able to simplify it for your employees and ultimately be able to get what you need within the system? The way that we do it? FastDocs OCR scanning. Let me show you how it's done. So let's take a look. So we're gonna go back into the system. Now for this scenario, it's an auto loan, so it's not under this, this loan. So I need to actually go down and I'm gonna go to my auto loan, which is number four hundred, that's open here in the system. Notice here I have my auto loan packet. I have different information that comes with it. But now I have this agreement that I need to bring into the system. As I mentioned, we might have all the other different documents, but I only wanna bring in this one specific one. For this scenario, I'm gonna actually use a scan document just to show you how powerful the system is when it comes to OCR ing a physical document. So let's go ahead and choose agreement. I come in here, I'm gonna go ahead and choose my scanner to scan, and I'm gonna go ahead and scan my page in. Now, what it did is it just scanned in my auto loan agreement. I have all that detail, but it's a scanned image. How am I gonna get the indices directly off that document? How am I gonna get the information? Now, I could zoom, I could rescan, I could have multiple pages here. I could do whatever I need to with the scan. But let's go ahead and just get to the OCR ing. So I'm gonna say process document. So you're gonna notice as soon as I come in here, there's some new features that really give the power of FastDocs to you and your employees really, when it comes to OCR. Notice we have two options. We have what's called OCR wrote and ours OCR click. Now for this demo, I'm gonna show you click. So I'm gonna go ahead and just click that, and notice it's quickly doing a performing an OCR on that page to make it simple and easy for you. So now that it's there, notice it immediately took me to my first indices that I actually need to capture off of here. Now, I could actually just go in here and all I have to do is with because I'm doing OCR click, is bring my mouse directly over to the person's name. So what I'm gonna do is I'm gonna click James and then I wanna capture his last name, Blackburn. Notice how it automatically filled in the industry right there for his account name. But it didn't do just that. It took me now to the next area of what I need to capture in this document. So, balance. Okay. Well, let's just hover over. Let's grab this. Notice too when I hover over the area because I'm doing click indexing, it gives me a green box over what it's gonna capture. So I'll go ahead and click that. Okay. So we got that. Now we got this dreaded VIN number. What are we gonna do? We're gonna type it in? No way, we're not gonna type that in. We're gonna click it and make it easy. So once again, we hover over, grab that information literally just with a click and there you go. It captured that VIN information directly off of a scanned document and now you have all the information that you need from your indices. Now I could have done a lot more on here, captured other different information, whatever you choose for your indices. But look at how easy it was just with click indexing and eliminating that mistyping or information that could happen. I'll go ahead and finish that, click create. Our document is done and now if I click on the indices for this document down here, notice how it captured all that information for searching and being able to go back and to be able to find that information. So power, right? OCR indexing. Whether it be with a document you drag and drop in, but even more powerful even with those documents that you scan in. So the power there, simplify that process through OCR. Let's make it easy for you to be able to capture that information and to be able to get those, indices in to ultimately to be able to search on what you need. So that takes us now to our third area. What's our third area? Interaction with members. Boy, this is really becoming more and more important. The last thing that you wanna do is have to send them something physically in the mail. That's absolutely the last thing. But isn't it even just as cumbersome to have to set up an external, portal with an email and security and then they forget the code and then they call the, the call center and it it's just a mess. Right? So maybe sometimes some of your members work great, but I will tell you with this, if you have a call center or group of individuals that have to interact with members all the time, using this feature, the solution that I'm gonna be talking about, FastOx Web Share, is gonna be absolute key to really being able to have that seamless interaction with your members. So, let's see it. Let's take a look. So once again, I'm in my member structure here and I wanna be able to share a document right here with my member. So let's go ahead and just go up here and you'll notice within FastDocs, you have different options to be able to do this. Now for my scenario, what I have is I have an area called member share. Notice in here, you could call this whatever you want. Maybe it's, Credit Union Share. You you change the name, you make it seamless and simple. But what it is, is it's a simple and easy way to share a folder to interact with those members in a real easy, simple way. So here's the scenario. So let's just say a member calls in. They need a copy of a document. So what do they do? They quickly go in, maybe they go on to their digital banking. So here's an example of logged into digital banking. I go down here, member share, there's nothing in it right now. Yeah, great. I have my tax documents, maybe some of my other documents. This is what Web Share provides to you, is all these different options to quickly be able to share documents with your members. Now, bear in mind, they're asking they're asking for a specific document. How do you quickly and easily share that with them without compromising security, but also making it using the systems you already have? Take this sample document. Let's drag and drop it right into this member share. So I'm gonna put it right in here and I'm gonna choose my document here. Why do I choose the document template? Well actually, what it's gonna do, notice some of the key things that it does for you. You can rename it here. So this is what you want. So you could put whatever name you want in there. That really gives you that flexibility based off of the document. But notice this, retention period. Notice it will automatically expire in one day. So you could choose that based off of your different needs. You could actually even have this as a drop down. Seven days, five days, whatever you choose that you want. But the idea is just by dragging and dropping this document, putting it in there, there's the document. Now, if I go back over here as the member, click on member share, there it is. That's how simple and easy it is to be able to interact and provide documents directly out to your members. Now, bear in mind, there's always the question, what if I want to have the member send me a document? Well, that is the next aspect of this. So they you can actually request a document directly in our system. I'm not gonna go into all that detail today, but we'd love to follow-up with you and show you how just through their phone and through or their desktop, they can actually send a document right back to you right here in the system just by right clicking and say request document. So once again, what's the power of the system? Interacting with the members, whether it be one way, whether it be two ways, about whatever the case, the business problem that you're, providing here and the solution with FastDocs is that two way communication of interaction directly with the members. Alrighty. So that was the next business problem we were addressing. What's the third one? Well, the third one has to do with really being able to connect applications. We're hearing this word API a lot out there and maybe you're not technical on this call, but you know that. You hear those words API, what does that mean? Well, you wanna be able to connect application A to application B. In this scenario, we'll talk about application A being FastDocs and application B might be something else. Now bear in mind, this could be the core, so this be could be the core that you're using. This could be maybe SharePoint. This could be a different area that you're using within your organization that you wanna be able to connect the two together. So, what's the opportunity? We want this to be seamless for your employees. We want this to be easy for your employees to be able to interact and to be able to connect the two solutions. So what's the solution? FastDocs API. So let's just give you an idea, a taste of what that could be. As I mentioned, that could be directly connecting directly from the core right into FastDocs. So imagine you're working on member one thousand directly in the core, it can take you directly to the folders to give you all the information. It could take you to their driver's license, maybe a certain area of the documents that are stored in here. What I'm showing you here is an example of some of the APIs that we make available to be able to interact directly with your third party systems. Yes, we give you the capability to interact and to be able to have this communication and connect in, with these APIs. So while this might be a little technical, the point of it is, let's make a solution that makes it easy for you to be able to interact and to be able to have this seamless connection between your your third party systems, Fastdocs or even your core with Fastdocs together. So a lot of capabilities when it comes to interaction. So once again, the challenge, want this simple and easy, right? The opportunity should be invisible. The solution, Fastdocs API. So that gives you those capabilities. So what did we cover? We had a lot of information here, went through these four different areas. Well, I just want to kind of summarize it in just a few last points here. So what, what can you accomplish with Fastdocs? Well, first and foremost, this was just a tiny sample of the features of Fastdocs. But there are business challenges that we hear out there that Fastdocs has addressed and is available through our solution. Powerful when it comes to things like OCR, being able to capture those in the indices easy, simple, right to the point of being able to get that information off the the document and in a way that you can search and find that information. That is the power of FastDocs with OCR scanning. How about member interaction? Did you see how you can really connect with your members? Just to give you an idea and as an example, imagine your driver's license, as and all the different driver's license in your system today. Do you have the latest for every member? What if you had a system that automatically went out there, got the latest driver's license, and brought it back into the system even without any interaction from you at the credit union. I'd love to show you more on that, but that's where the member interaction comes from with FastDocs and Web Share. How about the paperless, operations that really are behind there? Really being able to work between the, departments, being able to share, information. And this really goes real nicely with the automated routing. As we think about being able to take a document. Now I give you an example of a wire. But imagine, let's use an internal document. How about a resume? You're working internally, you're, you're trying to hire some new tellers, you wanna route those documents within different individuals in the organization. Has nothing to do with member documents. Right within FastDocs, you have the ability to route these documents and be able to manage them, control them, just as simply as dragging them in or being able to approve and process them right through the system. So as we talk about all of these areas including the APIs, we really see how FastDocs can take your business, look at the business issues, and be able to take you to the next level. So hopefully, that gave you some food for thought as you think about how we can address some of these business problems. So with that, I'm gonna turn it back over to Tak as we go into our next section here. Yeah. Perfect. And, Michael, thanks for taking us taking us through the actual live live software. Were you able to see did we have any questions that came through in the chat? Yeah. We do. We have a couple here I'd love to just address. So, I'll go ahead and, just take a take a few of these. And please feel free to add additional questions. If you think of them, you can add them right in there in the chat of, the GoToWebinar here. But here's one that came in. Does FastDocs integrate with MyCorps? Well, so we integrate with a lot of cores out there. So just to kinda give you an idea, correlation, great integrations directly through APIs, being able to connect directly from within Keystone and be able to pull up documents, in a great way as well as being able to pull in the documents that are generated out of there. So that's just one example. Scimitar, same basic principle. We actually use SymExchange to be able to connect in, be able to pull information, be able to interact, and actually even be able to see some of the documents right within the Scimitar, screens there. So, direct integration. Now, I could go into XP two, I've, porta DNA, protege what was that tech? Port Portico as well. Portico. Thank you. Sorry about that. Yeah. Port Portoge sounds like something else. Portico. So, all of those different ones, we have current customers with, so we can definitely help you with. There's many others, actually. In fact, we have over twenty different Cores that, we've integrated with. I just a lot of them, maybe a lot of you haven't heard. But absolutely, integration with CORE is a must out there and FastTalks has been doing this a long time to be able to interact with them. Alrighty. Let me see if there's any other here that are coming in. Let's see. Could this system replace my statement provider? Ah, yeah. You probably saw that Web Share screen. And that's an interesting question because usually, I get that question a lot. Tack and I get that a lot when we're out in the field. And the answer to that is absolutely yes. It actually doesn't just replace the statements. You can put, it can put the tax forms up there as well as even allowing you to have them sign up through our system. We didn't go into all of that today, but we'd love to follow-up with you of how that can provide that online capability of being able to provide statements through your digital banking provider. Which that's, that's usually the case. You, you want it in the digital banking, you want them to be able to sign up, and then ultimately to be able to view them. And I'll just share this little piece with you. We'll let you store as long as you want in there. So you could have seven, ten years, fifteen years of statements, whatever you choose. I know there's a lot of regulation changes happening around statements right now, so definitely a good conversation we can have with you of how we can quickly and easily share those statements. Even if you haven't been sharing with us now, we can take even your past history, your older statements, get those in to your digital banking and make those available. So that was a long answer to a quick question, but hopefully that helps you with the, the statement question there. Alrighty. I think we got time. Let's see for one more. Let me see, just looking at here to see what comes in. Alrighty. So the last question is in regards to, interaction, outside of FastDocs when it comes to auditors. Interesting question. So I think I understand where this question is coming from, but I, we might need to follow-up with you. But, one of the great features that we have with FastDocs is the ability to have an auditor log in. So imagine you have an auditor or somebody coming in that needs to look at specific types of documents. You can actually have an auditor log in to FastDocs. It's web based. They can log in and only see the documents that you choose that you wanna provide directly for that auditor. So, love to go into more details. I can actually even demo that, but it's a great feature that gives you that flexibility. Alrighty. We're up against the top of the of the timing here for this, but, I'll turn it back over to Tak to finish up, our our webinar here today. Yeah. Absolutely. And, Michael, thanks for taking us through the software, this morning, and appreciate everybody taking the time to to join us. I hope it was beneficial. As Michael mentioned, you know, we just touched on, you know, a a fraction of what FastDocs can really do. If you have any additional questions, if you'd like to schedule a deeper dive demo on the solution, certainly feel free to reach out and more than happy to help you with that. But, yeah, just wanna thank everybody again for the time this morning, and we look forward to hearing from you sometime soon. Thank you.