Similar to identity theft, this type of fraud happens when an unauthorized individual gain access through online banking applications, capturing the account information to create and write bad checks.
An adverse action notice is a document sent to a loan applicant stating a bank’s rationale for denying a loan. It may also contain a counteroffer, such as a lesser amount or a request for an approved co-borrower.
The term “aging exceptions” refers to a group of critical exceptions that have not been resolved within a reasonable amount of time.
Altered check fraud occurs when a fraudster changes the amounts and Payee from a stolen check.
API is short for “application programming interface.” Technology companies like Alogent rely on APIs to connect multiple software applications, thereby enabling a two-way exchange of information to support users’ needs.
Audit and exam prep is a process that financial institutions go through in order to adequately prepare for upcoming audits and exams.
An authorized signer form is a document that allows an account holder to grant a range of clearance levels to individuals to perform certain functions within a bank account.

Tickler Files in Banking

A tickler file is a paper or digital reminder system. It organizes a list of current or future tasks that need completed or tracked—either once or on a recurring basis.

One-time and Ongoing Tickler Items

When setting up accounts, financial institutions rely on a tickler system to ensure that a variety of one-time events occur. Among these are confirming receipt of a:

  • recorded deed of trust/mortgage
  • title policy
  • initial UCC filing statement

Ongoing tickler reminders are used for items such as:

  • insurance
  • financials
  • UCC financing renewals
  • property inspections

Tickler File Types, Pitfalls, and Solutions

Financial institutions employ many kinds of tickler systems. Techniques can be as simple as using a checklist or flagging email inbox items for follow-up. Other options include spreadsheets, online calendar events, and Microsoft Access databases. However, all these methods rely on manual follow-up by bank or credit union employees, which introduces the human error element. These tickler files are only as reliable as the staff doing the work.

To further complicate matters, even departments within the same branch, such as deposits and loans, may use separate tickler files that do not communicate with each other. This can lead to inefficiency and subpar client care, with multiple bank representatives contacting the same customer within hours or days of one another.

Modern financial institutions overcome these issues by using a complete digital banking management solution, such as AccuAccount, to merge ticklers into one account-holder-centric system. This type of exception tracking software automatically generates new reminders based on document type, and recurring reminders are easily scheduled as well. In addition, a bank representative can prepare for a customer meeting by running an exception report to determine which documents the client still needs to provide regardless of the department needing them.

Importance of Tickler Files

Tickler files are vital in the banking industry. Ensuring all of an account’s necessary documents are received and/or current is imperative for compliance and banking examinations. As referenced above, however, consolidating tickler systems into a comprehensive exception management system can boost a financial institution’s productivity, internal communication, and customer service by acting as an organization-wide account management tool.

Banking Resources

Searching for more information about tickler files? Be sure to check out our extensive resource library with free spreadsheets, whitepapers, videos and eBooks.

Browse our banking definitions page for more terminology.

Explore more resources

Alogent Lockbox Datasheet

In today’s financial landscape, banks and credit unions need effective solutions for their commercial and merchant account holders. Alogent's comprehensive lockbox services, including retail, wholesale, and electronic offerings, streamline payment collection...
Read More »

Related articles

Monday 28 October 2024

Don’t Get Haunted by Check Fraud this Halloween: Protect Your Deposit Channels with Alogent

Combatting check fraud poses significant challenges, as fraudsters often view checks as outdated and easy targets for sophisticated schemes. While advanced payment technologies can greatly…

Read the Blog

Thursday 24 October 2024

Streamlining Document Management: Key Strategies for Archiving and Retrieval in the Banking Market

Effective document management is crucial for success in the banking sector. Given the rapid increase in both paper and electronic records at financial institutions, it…

Read the Blog

Tuesday 15 October 2024

Q&A Series, Part 2: Unify’s Multi-Channel Capture, Tailored Merchant Solutions, and User-Friendly Interfaces for Tellers

In part 2 of our series, we dive even deeper into Unify, focusing on how it continues to support financial institutions and address the latest…

Read the Blog

Wednesday 9 October 2024

Enhancing Document and Information Management in Banking: Overcoming Data Access Barriers with Intelligent Document Classification

While a misplaced document or an incomplete file might seem trivial, such issues can lead to costly storage expenses, evolving audit and compliance demands, and…

Read the Blog

Monday 7 October 2024

[Playbook] Categorize Your Exceptions for Reporting

Your financial institution has grown its commercial loan portfolio over the past few years. Despite your team’s best attempts to minimize exceptions, the number of…

Read the Blog

Monday 30 September 2024

Q&A Series, Part 1: Revolutionizing Deposits Automation: How Unify is Leading the Charge in Modernizing Item Processing

The race to transform payment systems is in full swing across the banking industry, with modernization projects taking center stage. In this first part of…

Read the Blog

Tuesday 24 September 2024

Related Entities Tracking: Go Beyond Spreadsheets

Tracking related entities is an important, yet time-consuming activity for understanding complex banking relationships. Businesses are bought and sold, ownership changes hands, and people relocate…

Read the Blog

Wednesday 18 September 2024

The Modern Banking Branch: How Technology is Driving Transformation and Personalization

The role of the branch has undergone a significant transformation. Gone are the days when the branch was simply a place to handle transactions and…

Read the Blog