Use Case: Differentiated Branch Banking: Finding Synergy between Full- and Self- Service for the Branch of the Future
The banking landscape continues to change, causing bank and credit union executives to regularly evaluate the traditional branch and the way it offers services. Full-service branches must remain current by employing leading-edge tools and technologies, such as those from Alogent, to bring refreshed capabilities that allow account holders to interact on their terms. The human touch continues to remain in demand, often for higher value and more complex transactions. Those who offer a combination of full- and self- capabilities, and who find the correct synergy of in-person and digital channels, will inevitably build a stronger branch, for today and beyond.