Bluepoint Solutions’ FASTdocs Suite Chosen to Energize Market USA Federal Credit Union’s Goals
–Credit union adopts enterprise content management (ECM) to boost member service and growth–
Henderson, NV – May 12, 2016 – Bluepoint Solutions announced today that Market USA Federal Credit Union (Laurel, MD-based,17,000 members, $95M in assets) has selected FASTdocs, its ECM suite, to help them redirect their employee resources toward high-demand member-facing services.
FASTdocs will upgrade the credit union from its largely paper-based operations to a platform designed for growth. FASTdocs keeps electronically-originated content in its digital form through all stages of processing, eliminating intermediate manual steps. By streamlining operations across the organization, Market USA FCU will recapture valuable employee time now being spent on time- and paper-consuming tasks.
Founded in 1953, Market USA FCU expanded through multiple mergers over the last 15 years, and now extends into Maryland, Massachusetts, South Carolina, North Carolina, Virginia, West Virginia, Georgia, Washington D.C., Pennsylvania and Tennessee. Although membership potential has grown, the credit union is looking to enhance the technological components necessary to focus on future-forward goals of increased consumer lending and member self-service.
Market USA FCU will adopt several Bluepoint technology solutions:
- FASTdocs document imaging suite, with its member-centric structure that supports the way credit unions operate
- File Import Studio, for electronic import into FASTdocs with no manual interventions
- FASTdocs with DocuSign®, to automate import of electronically-signed documents
- Batch Scan to facilitate high-volume scanning to handle digital conversions
“Our back office has reached paper-file capacity. Dealing with documents on a day to day basis is very time consuming for staff, taking resources away from other, more important areas -- not to mention the costs of dealing with physical documents,” said April Christensen, Chief Operations Officer for Market USA FCU. “FASTdocs will give us single-location, single-click access to documents, for routine use and special requirements such as research, audits, and legal requests.”
“FASTdocs also keeps us in compliance through automated lifecycle management and permissions control,” added George Roehsner, Chief Information Officer for Market USA FCU, “and will integrate well with our other systems and workflows. These gains multiply the efficiencies that come from easy document access for all employees.”
“ECM will give Market USA FCU back its employees, who can now focus on members and strategic goals rather than on paper,” said Alissa Fry-Harris, director of marketing for Bluepoint Solutions. “We are proud to partner with them as they use our innovative technology to get up to speed and propel themselves into the future.”
About Market USA Federal Credit Union
Market USA Federal Credit Union was originally chartered in 1953 to serve Giant Food employees in the Mid-Atlantic region, and membership has since grown to include over 100 SEGs. Members have access to affordable products and services, financial education and convenience through the shared branch and surcharge-free ATM networks. For more information, visit marketusafcu.com.
About Bluepoint Solutions
Bluepoint Solutions provides end-to-end payment processing and content management solutions to financial institutions nationwide. Over 1,400 credit unions and banks that have deployed its enterprise technology are successfully achieving their strategic goals of increasing employee productivity, reducing operating costs, enhancing performance levels, and meeting relentless technology and industry changes with resilience and excellence. Learn more at http://www.bluepointsolutions.com