High-uptake digital account opening: How to get there now

High-uptake digital account opening: How to get there now

December 1, 2016

Published on CU/CB Insight December 1, 2016

Growth. Account acquisition. Mobile-first. Digital onboarding.

These are goals and trends driving change for financial institutions. Four out of five already offer digital account opening, or plan offer it within a year. The pressure is on to get there fast. But with high abandonment rates so far (35-80% according to MobileStrategyPartners) for digital opening, it’s clear that attention to execution and detail are as critical as speed. What’s the key to getting it right for your institution?

This Member Experience Will Be Bigger In 2017

This Member Experience Will Be Bigger In 2017

November 2, 2016

Published on CUToday.info on November 1, 2016

HENDERSON, Nev.—Many credit unions are working to implement an omni-channel member experience. But many are also being challenged by internal issues, including turf battles and a lack of communication.

Bluepoint Solutions believes that 2017 will be a tipping point for omni-channel delivery in financial services, but it’s not going to take place without some operational soul searching.

Alissa Fry-Harris, director of marketing at Bluepoint, said that to effectively implement an omni-channel experience, CUs must look inside as well as outside—examine new ways to simplify operations and eliminate internal friction that results in lost opportunities.

Fueling Credit Union Growth With Document Imaging Savings, Part 4

Fueling Credit Union Growth With Document Imaging Savings, Part 4

August 6, 2015

Avoid the most insidious offenders—manual interventions and integration breakdowns.

How does your credit union get documents and other content into your document management system today? A simple question without a simple answer.

Document imaging solutions were originally built to digitize paper documents by way of a scanner. Today, you receive content many ways: in person, by snail mail, by fax, by email, directly from electronic systems such as a loan origination or e-signature platforms, and even through social media.

Part 4 of this 5-part series discusses capturing waste in unexpected places, freeing your resources to attract and serve your growing membership.

Tech Time: Should You Move item Processing in House?

Tech Time: Should You Move item Processing in House?

July 28, 2016

By Bluepoint Solutions

Published July 28, 2016 on CUES

5 virtual roundtable credit unions discuss their positive experiences working with the Fed.

Every credit union had to decide at some point in its history whether to do its item processing in house, or to work with a third-party provider. Sticking with a choice to outsource made years ago may seem like the path of least resistance. But, with check processing solutions becoming progressively better, the game has changed. For many, it’s time to reconsider.

Check fraud stages a comeback

Check fraud stages a comeback

July 19, 2016

By Bluepoint Solutions

Published on CU Insight on July 19, 2016

In the dozen or more years since check volumes began to decline as the preferred payment method for consumers, they never lost their rank as the preferred method for fraudsters. There are half as many checks now, but nowhere near a proportionate decline in check fraud.

Unburdening mobile account opening

Unburdening mobile account opening

June 23, 2016

By Alissa Fry-Harris

Published on CU Insight on June 20, 2016

In the fast-changing world of mobile account opening, the name of the game is convenience. Most attempts at mobile opening are abandoned, or the new accounts are never funded or used. The right solution is the one that gets your prospective accountholder in the door and fully engaged, preferably in one fast, smooth process.