November 2, 2016
Published on CUToday.info on November 1, 2016
HENDERSON, Nev.—Many credit unions are working to implement an omni-channel member experience. But many are also being challenged by internal issues, including turf battles and a lack of communication.
Bluepoint Solutions believes that 2017 will be a tipping point for omni-channel delivery in financial services, but it’s not going to take place without some operational soul searching.
Alissa Fry-Harris, director of marketing at Bluepoint, said that to effectively implement an omni-channel experience, CUs must look inside as well as outside—examine new ways to simplify operations and eliminate internal friction that results in lost opportunities.