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Know Your Customer (KYC) rules protect your financial institution from fraudulent and illegal activities—and you’re required to comply. But in the digital world, where you…

The Difference Makes a Big Difference for Your Customers

Shifting my primary point of view from a banking product's features, to the benefits it gives…

I’d like to take a look at your public CRA file.”

You never know who will ask for a copy of your CRA (Community Reinvestment…

If it sounds painful, there’s a reason for that

More than four dilemmas face today’s banks and credit unions, of course. And they all have…

Alogent closely follows shifts in bank and credit union branching, especially declining branch transaction volumes, increasing staffing costs, and the resulting need for ever-greater efficiency…

Most financial institutions have some sort of Enterprise Content Management (ECM) system. How is yours working for you? Is it the first place you look…

It’s January, and the banking industry voices are singing the song of 2018. A fine song it is, full of breakneck technology development and the…

Who Do You Trust?

While consumer trust in financial institutions remains low, financial institutions scurry to provide more and more convenient self-services—which require several layers…

Originally posted at CreditUnions.com on December 11, 2017

Among the shiny technologies being dangled at credit unions—and the many varieties of fraud risks—is there a…